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DataFin Recruitment 1212304 - Junior Software Developer ENVIRONMENT: Our client based in Cape Town requires a Junior Software Developer to join their team. DUTIES: Participate in the implementation and achievement of departmental objectives. Responsible for executing projects to meet briefs standards client requirements and deadlines including: Analysing requirements and planning of development solution. Responsibility for ensuring that all work meets best practice code re-usability. Application maintenance and fault resolution. Ensure adequate unit testing of all development to meet quality standards (permutations usability stability and accuracy). Assist with the construction & execute systems and program test plan to verify correct operation of completed system. Ensuring understanding of and compliance to company development methodology and standards. . Assist with the development of software solutions to relevant platforms. Ensure issues are escalated timeously and appropriately. REQUIREMENTS: Relevant tertiary qualification (BSc Computer Science BCom IS IS Diploma. Microsoft development experience. ESSENTIAL 0 - 2 yrs Microsoft development experience ideal. While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful. COMMENTS: When applying for jobs ensure that you have the minimum job requirements. Applicants for positions in South Africa must have a valid South African work permit or be a permanent resident. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to xxxxx@xxxxxxx.xxx and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com. DataFin IT Recruitment - Cape Town Jobs. Date: 20 December 2012 City/Town: Cape Town Location: Western Cape Wage/Salary: Negotiable Start: asap Duration: Permanent Type: Full Time How to apply: Send CV by email Company: DataFin Recruitment Contact: Taryn Roman Phone: 021 409 7820 Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment 1303102 - Jnr Data Analyst ENVIRONMENT: Client requires a Junior Data Analyst to provide expertise to acquire manage manipulate and analyse data and report results. At least 1 year experience in a BA role excellent Administration skills MS Office and Sugar CRM is required. DUTIES: 1. Transferring information from the documents received onto the in-house systems 2. Reporting errors made in the indexing process 3. Reporting systems performance issues and trends picked up with different scenarios 4. Working on in-house Systems 5. Working toward Quality and production targets 6. Maintaining a consistently high speed and accuracy with capturing. 7. Upholds ethics and values. Demonstrates integrity. 8. Sets clearly defined objectives. 9. Generate routine and ad hoc reports 10. In collaboration with others interpret data and develop recommendations based on findings. 11. Create & present quality dashboards. Develop graphs reports and presentations of project results REQUIREMENTS: 1. Excellent administration skills 2. At least 1 year experience in a BA role 3. Or equivalent qualification. 4. Computer Literacy: a. MS Office b. Windows c. Excel d. MS Outlook. e. CRM Programs (Sugar CRM) ATTRIBUTES: 1. Plans activities and projects well in advance and take account of possible changing circumstances. 2. Manages time effectively. 3. Identifies and organises resources needed to accomplish tasks. 4. Monitors performance against deadlines and milestones. 5. Sets high standards for quality and quantity. 6. Monitors and maintains quality and productivity. 7. Works in a systematic methodical and orderly way. 8. Appropriately follows instructions from others without unnecessarily challenging authority. 9. Follows procedures and policies. 10. Works productively in a high-pressure environment. 11. Excellent comprehension of the English language While we would really like to respond to every application should you not be contacted for this position within 10 days please consider your application as unsuccessful. COMMENTS: When applying for jobs ensure that you have the minimum job requirements. Applicants for positions in South Africa must have a valid South African work permit or be a permanent resident. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to xxxxxxx@xxxxxxx.xxx and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com DataFin IT Recruitment - Cape Town Jobs. Date: 5 March 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: R6k - R8k ctc Start: asap Duration: Permanent Type: Full Time How to apply: Send CV by email Company: DataFin Recruitment Contact: Therese Otten Phone: 087 351 0743 Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Driver Driver Required Driver with own bakkie required to market very high quality household chemicals full training and product information will be provided . Current drivers licence and own licensed bakkie essential along with a clean record. Please contact Sidney at xxxxxx@xxxxxxxxxx.xx.xx if you wish to apply. Date: 19 April 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Negotiable Start: asap Duration: Permanent Type: Full Time How to apply: Send CV by email Company: DataFin Recruitment Contact: Sidney Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Management Accountant ENVIRONMENT: This Cape Town based company requires a Management Account with a Bachelor of Commerce qualification 2-5 years management accountant experience previous experience in the review and preparation of management reports previous experience managing high performance teams knowledge of finance accounting taxation and financial management knowledge of automated financial and accounting reporting systems and previous working experience in retail would be advantageous. DUTIES: Key Performance Areas Management reporting Ensure accurate management accounts are issued to the business by the monthly deadlines. Ensure timely completion to the management accounts cash flow report by the monthly agreed deadlines. Perform a monthly analysis of the creditors and accruals accounts for purposes of completing the cash flow report above. Ensure correct forecast and comparatives reflects in management accounts. Ensure appropriate accrual journals are raised at each month end. Ensure correct tax entries are processed at each month end. Ensure reports are considered and updated to comply with and address business needs. Ensure that large variances are investigated and feedback provided to Financial Manager. Attend monthly management account meetings with the various business units to discuss queries and address action points. Continuously work at improving reporting deadlines and qualitative value of management accounts and supporting schedules to better meet the needs of the various business units. Liaise with various departments to ensure timely and accurate information is received for input into the management reports. Processing of month-end journals: Performance of standard month end journals. Reviewing of management reports and processing of correcting journals where appropriate. Review and interrogation of reports received from 3rd parties which are used as part of the month end journal raising process. Cash clearing and daily cash reporting reconciliation: Review daily cash reconciliations performed by the cash book clerk. Update daily cash movement report for the company. Prepare daily cash receipts e-mail for distribution to senior management. Investigate and comment on reasons for large variances between actual and forecast reporting. Prepare the monthly cash clearing reconciliation ensuring that all timing variances are appropriately recorded and reconciling items promptly investigated and resolved. Supervision of staff: Review and provide feedback on the work of the cash book clerk and reconciliation clerk to ensure that all is up to date and properly completed. Assistance to be given to relevant staff to ensure that they understand what is required of them to perform their tasks. Exercise appropriate planning to ensure that staff deadlines for management reports are met. Ensure that all direct reports have KPA s in place against which to manage performance levels that adequately reflects expected performance outcomes and defines appropriate competencies and behaviours of the role. Ensure that all direct reports have development plans in place which appropriately identifies areas of personal and professional development and includes tangible development goals. Review of month end reconciliations: Review month-end reconciliations as prepared by direct reports to ensure that: Reconciliations are completed on a monthly basis by the agreed deadline dates. All reconciliations are appropriately reconciled to general ledger balances. All reconciling items are valid. All reconciling items identified are promptly investigated and resolved. Adhoc activities: Performance of various adhoc activities to support the finance department in achieving its reporting objectives including but not limited to: The completion of applications for foreign payments. Receiving and analysing salary deduction and staff purchase reports and preparation of allocation journals per department. Processing of requested correcting / adjusting journal entries. Performance of any investigations requested by the financial manager or finance director. Preparation of any adhoc reports as requested by the financial manager or finance director. Completion of any forms / returns as requested by the financial manager or finance director. Preparation of any schedules required as part of the year end audit process. REQUIREMENTS: Qualifications Bachelor of Commerce. Experience & Skills 2-5 Years management accountant experience. Previous experience in the review and preparation of management reports. Previous experience managing high performance teams. Knowledge of finance accounting taxation and financial management. Knowledge of automated financial and accounting reporting systems. Previous working experience in retail would be advantageous. ATTRIBUTES: Date: 21 May 2013 City/Town: City of Cape Town Metro Location: Western Cape Wage/Salary: Salary Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Rita Engelbrecht Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Senior Network Planning Specialist ENVIRONMENT: Our client based in Johannesburg is looking for a Senior Network Planning Specialist DUTIES: To plan build and maintain a reliable cost effective and innovative transmission network that meets the demands of company s business within the relevant region. To Co-ordinate projects. To evaluate and implement new technology. To optimise the transmission network. To generate reports on transmission network. To provide high level support on transmission network. To ensure that projects are executed timeously and within the required SLA. Manage Regional teams. To ensure network targets are met. Draft: Method and procedure documents for basic planning principals (Civil and Fibre Network layout). Draft: Methods and procedure documents for Naming and Labelling of the company s OSP Network. Capture record historical and new Network infrastructure. Maintain internal inventory data systems. Maintain internal Network system (records). Drawing up of Logical Fibre Optic master plans maintain GIS data spatial maps convert as build data into usable records for planning purposes. Support regions with master records data (Complete Network view per region). Attend meetings with different regions (wrt to new planning - Network records). Attend sales meetings to indicate where network infrastructure (Fibre and equipment is available). Assist sales to plot and Identify business locations (GIS mapping). Quality checks for data received from suppliers (Contractors). Analysis of Fibre network and capacity (Civil network and Fibre cables). Managing staff. Outputs Planned Transmission Network. Assessed desktop study on new requests. Surveyed feedback on new requests. Built transmission orders and services. Support Transmission Network. Maintained Transmission Network. Generate Reports. Co-ordinate projects with all stakeholders. Evaluate & implement new technology. Liaise with Business Units. Contractor management. Management of GIS data as well as EBU planning. Management of regional staff. Provide support. Responsible for overall high-level design and strategy of the access network in co-ordination with the company s EBU Planning. Compilation of guidelines and methods for the choice of technology to be used to access the prospective customer and a costing baseline to assist with quotes. Understanding the overall network and setting of priorities in order to evolve the network into an organized structure with both short term cost and speed of installation in mind but also the longer term strategy of how the network should be structured. Assistance and guidance to the Planner / Project Manager resources in Gauteng South and Northern regions. In order to simplify the regional planners / project manager s tasks it is important to specify a set of options and methods for use in each region. This will be one of the main tasks of the Central Design Engineer. This standardization must fit in with both the short term and long term goals of the network making the regional planner / PM task simpler but encompassing the strategic goals of how the network should be structured. Assistance and Guidance to Project Managers in the Regions country-wide in a similar fashion to the above described for the SGA/NGA regional resources. Planning and participation in aspects such as Network Management and Monitoring integration with the company s Transmission Network capacity issues strategy for network expansion and introduction of new technologies / vendors into the solution set. The vital input to this process is the information concerning the existing infrastructure. This will be required from and will be compiled and collected into a database by the Central Design Engineer in order to put together a picture of how the network looks now including Fibre point-to-point and point-to-multipoint radio technologies. This will then be used as the baseline from which good strategic technical decisions can be made about how to use the existing infrastructure optimally and how to expand. REQUIREMENTS: Knowledge of: Transmission PDH Equipment i.e. Tellabs 8100. Transmission SDH Equipment i.e. Tellabs 6340 6350. ATM/IP/MPLS Equipment i.e. Tellabs 8600 8800 7100 7300. Metro Ethernet PON FTTx. Routing and Switching. Microwave transmission systems and link planning SIAE NERA Hughes. Optic Fibre transmission systems Tellabs 7300 8800 7100. Satellite transmission systems and link planning. GPS Synchronisation Equipment i.e. DCD Time source & 1588v2. Telecommunication Industry. GSM Network. Information Technology. Assist in compiling and managing transmission NOE and CAPEX budgets. Test Equipment. MapInfo. Atoll. Google Earth. Experience and Qualifications 4-year Degree or equivalent in Electrical Engineering. 5 Date: 22 May 2013 City/Town: Gauteng Location: Gauteng Wage/Salary: Negotiable Start: As soon as possible Duration: 12 Month Contract Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Aletia Eksteen Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Skills Development Facilitator ENVIRONMENT: Our client based in Johannesburg is looking for a Skills Development Facilitator to join their team DUTIES: Co-ordinate the necessary activities leading to an improvement in the skills and competencies of the company s Group employees as required to meet the inherent requirements of the job as well as future requirements with regards career planning. Bee Training Pillar Responsible for managing the training pillar with regards the BBBEE scorecard. Compile relevant plans and training strategy and ensure available budget to reach agreed score. Manage annual Learnership process from recruitment and selection to training with most appropriate vendor. Ensure sufficient learners are appointed to obtain full score on BBBEE scorecard with regards Learnership and disabled training. Skills Development Administration Collate capture and store data related to skills development for the company: Obtain all skills development related data from respective sources and ensure required deadlines are well communicated and adhered to by these parties. Verify accuracy of data once received. Accurately and timeously capture training data into relevant systems. Pro-actively resolve problems experienced in the collation of data and escalate to HR manager if needed. Skills Development Reporting Accurately and timeously compile and submit training reports for among others: Monthly HR report Integrator BBBEE scorecard Monthly ISETT SETA preparation reports ISETT/SETA Interaction As the appointed SDF ensure monthly upkeep (in Excel) of required skills development data to ensure availability and accuracy of Skills Development Data for annual submission to ISETT SETA. Prepare capture and submit the annual Workplace Skills Plan and Annual Training Report for the Company Group. Follow up on the quarterly SDL payments from ISETT SETA (with ISETT SETA and Finance department) and ensure it is correctly calculated. Financial Management Compilation of annual training budget. Approve all training costs before submitted to finance department for processing. Approve and check invoicing and verify payments. Monitor Actual spend v Training Budget. Career Planning In conjunction with the HR manager use the annual performance review documents to capture training needs for the following financial year. Liaise with relevant departmental managers on the viability of these training requests (this will also be used for annual WSP data). If appropriate proceed in obtaining training approval from the relevant managers and proceed with training bookings. Training Co-Ordination Once approval is obtained from relevant manager proceed in ensuring signed training debt agreement and booking forms with relevant employee. Approve training as the SDF. Ensure the training request is captured in the training department s system. Coordinate training bookings with training service providers and employees and ensure required documents and forms are completed and submitted. Allocate relevant cost centre and submit to finance department for payment. Follow up on employee s performance. Intervene where employees are not performing as expected on relevant courses. Coordinate & present monthly Induction sessions for all new employees. In charge of training room bookings and equipment. Adhoc Projects Assist in data provision with regards adhoc projects e.g. Qualification update etc. REQUIREMENTS: Minimum Requirements Matric / Grade 12. Relevant post matric qualification in HR related field. At least 6 years experience in HR and full hands-on experience in each of the below-mentioned elements. Essential : Fully au fait with MS Office suite especially Excel and creation of formulas. Competent to deal with all training matters in a professional and appropriate manner. Fully competent to independently execute all the areas reflected below. Special Requirements: Represent company at ISETT SETA events. Occasional visits to service providers and the company s Head office. ATTRIBUTES: Patience Attention to detail Energy The ability to work under extreme pressure and deliver according to deadlines. Excellent verbal and written communication skills. The ability to motivate coach and develop others. Presentable well-spoken and professional. Confidently and organizational skills. Analytical ability for problem solving. Follow up While we would really like to respond to every application should you not be contacted for this position within 10 days please consider your application as unsuccessful. COMMENTS: When applying for jobs ensure that you have the minimum job requirements. Applicants for positions in South Africa must have a valid South African work permit or be a permanent resident. If you are not in the mentioned l Date: 24 May 2013 City/Town: Gauteng Location: Gauteng Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Aletia Eksteen Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Business Analyst ENVIRONMENT: This Cape Town based company requires a Business Analyst to assist the Senior Business Analyst and Regional IS Manager with the implementation and maintenance of a single Group-wide Requirement and Process framework to support the architectural vision for the future of Group Systems. Experience with CRM and working on CRM implementations and SQL essential. Minimum 3 years Post-grad BA experience. Willingness to travel from time to time. DUTIES: Group Systems Strategy and Architectural Vision Understand and be guided by the Group Systems Strategy and Architectural vision Requirements and Process Framework Assist the Senior Business Analyst and Regional IS Managers with the implementation and maintenance of the Systems Requirements and Process Framework Work with user departments in the identification and documentation of user requirements. Specifically the documentation of Business Requirements Specifications Functional specifications and Test cases in a format that can be reviewed by Business Users and Developers in line with the Systems Requirements and Process Framework Determine a suitable solution to address business needs/requirements in consultation with Senior Business Analyst and Regional IS Managers Engage with the most appropriate business representatives to obtain input and agreement on alternatives that are presented. Drive the requirements process by setting up relevant meetings including stakeholders and finalising documents within defined timeframes Ensure documentation is presented using the appropriate format and within specified timelines Configure relevant Applications in QA Environment and work with Users to refine and approve the Requirements as implemented. Project Management Collaborate with the Senior Business Analyst and Regional IS Managers to ensure that Projects are managed efficiently The Business Analyst will be appointed as the Project Manager of specific projects where their responsibilities will include: Liaising with all role-players to ensure the efficient delivery of a project Assist in defining the scope of the project and ensure business users understand scope Maintaining and co-ordinating list of tasks actions and milestones Understanding the dependencies between deliverables and planning accordingly Following-up on milestones and escalating project delays Co-Ordinating meetings and travel arrangements Manage third party costs and ensure invoicing is appropriate Facilitate Requirements elicitation as necessary Liaise with Product Champions/Power Users within Business to assist with and moderate the definition and implementation of the requirements in their areas of responsibility System Configuration and Administration Configure relevant Systems such as MS Dynamics CRM to achieve specific business objectives Data configuration Data queries preparation and import Workflow configuration Administer aspects of relevant systems such as MS Dynamics CRM User Maintenance User Group Admin Queue Maintenance Problem resolution Testing Perform solution evaluation and validation against requirements to ensure solution meets requirements. Admin Follow processes as defined by IS department Perform applicable admin tasks as defined by IS department Training In some cases may be required to perform training of solutions to business users or assist Training Department with the preparation of training material. REQUIREMENTS: Matric essential A relevant Bachelor s degree diploma or similar would be preferred Project Management certification would be beneficial Business Analysis certification would be beneficial Ideally 3 years post graduate experience in the analysis and documentation of Business requirements processes and application Preferably 2 years experience in Telecommunications OSS/BSS environment Preferably 2 years experience in Internet Service Provider OSS/BSS environment Exposure to a variety of industries/business domains essential Should have a background in quality improvement and strong drive for continuous improvement Experience in working with business process re-engineering principles and processes essential Experience in a Software Development environment essential Strong understanding of application development methodologies preferable Experience facilitating meetings & conducting workshops essential. General experience with CRM and working on CRM implementations essential Experience with customizable off-the-shelf CRM applications such as MS Dynamics CRM Saleforce SugarCRM preferable Experience in working on SharePoint implementations preferable Experience in using SQL essential Experience in Systems Analysis preferable The Business Analyst may be required to travel to other Regional Offices when necessary. ATTRIBUTES: Problem So Date: 23 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Therese Otten Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment Direct Sales Manager ENVIRONMENT: Responsible to proactively and systematically identify and develop new direct business through the effective management development and mentoring of the Direct Sales Agents to improve their overall performance and achieve sales targets. DUTIES: Revenue risk and efficiency management Conceptualize and manage the sales agent strategy to ensure revenue targets are achieved. Update and maintain weekly and monthly forecasts and adjust plan based on performance trends and communicate to the rest of the business. Ensure that the sales model is in line with the campaign plan and financial flow plan Update the sales model on a monthly basis to reflect intake net sales value pass rates customer breakdown mail quantity and new agents. Continuously track review and manage the quality of the customer acquired. Grow average intake value performance per agent on a monthly basis. Maintain a low goods returned percentage in relation with acquisition average. Track expenditure against budgets and manage variances. Manage adspend to remain within budget and to achieve adspend efficiency. Direct sales agent management Ensure operational sales agent efficiency and monitor compliance within the defined parameters and structures. Ensure agent base growth and performance to deliver against year s objectives and targets. Implement recruitment and corrective actions if required to manage agent attrition. Motivate to ensure new customers are continuously generated by the sales agents and manage the quality of customers acquired. Implement performance management to ensure order quality. Provide framework to support high performance Co-ordinate and oversee campaigns to recruit train motivate and incentivise staff within the sales agent business. Provide valid and up to date recruitment training and motivational material to the agents. Track exceptional under and over performance and manage communications around this. Coach mentor and support senior agents in leading their teams. Set up recognition awards and ensure they take place. Lead and support teams to grow the business channel. Process and procedure management Develop implement co-ordinate and report on processes policies and functions of the sales agent business. Monitor review and refine operational processes to improve the efficiency of the sales agent business and to achieve gross sales value target on a monthly basis. Oversee processes and systems development in conjunction with the senior manager and other departments within the group. Ensure that processes and procedures are streamlines between the provinces and motivate and manage any change that needs implementing to increase sales. Test and monitor processes and systems ensuring they are adhered to and support best practice business objectives. Communication material management Develop agree and implement communication and motivation plans for the sales agent business. Initiate develop brief approve and manage all communications material to sales agents including the creative and production process. Liaise with the agents and advisors to ensure consistency and uniformity throughout the business. Project management Research investigate and implement all ad hoc projects to improve the overall system processes costs and timeline efficiencies as required by the business and/or line manager. Ensure that projects are executed according the company s project methodology. Analysis and reporting Compile issue and present standard daily weekly and monthly reports according to business needs and requirements timeously. Analyse weekly intake and generate sales report to business with recommendations. Generate sales agent performance reports and manage agents performance and risk accordingly. Monitor and report on sales mail branch regional and support performance. Continuously analyse trends related to sales quality and risk management and make recommendations to management. Generate and issue ad hoc reports through analysis to provide management with key statistics and trends identified and provide recommendations to act accordingly. People management Give guidance and instruction to teams of support staff on operational matters. Ensure sales agent advisor operations team are adequately equipped to ensure that their performance is managed according to required business standards. Ensuring that all employees have KPA s in place which to manage performance levels that adequately reflects expected performance outcomes and defines appropriate competencies and behaviours of the role. Improving overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations. Managing any succession risks by identifying key personnel and developing appropriate successi Date: 27 May 2013 City/Town: City of Cape Town Metro Location: Western Cape Wage/Salary: Salary Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Rita Engelbrecht Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
DataFin Recruitment CRM Systems Coordinator (EE) ENVIRONMENT: Our client based in Cape Town is looking for a CRM Systems Coordinator to be part of the Business Development Unit will be responsible for the day to day administration of the company s South Africa s CRM systems which include the Microsoft Dynamics CRM database solution Bulk Mail application as well as the company s Website. DUTIES: Data Integrity And System Performance Assist CRM Systems Analysis in constantly reviewing data integrity on the CRM system - i.e. run duplicate checking job daily/weekly assign merge records to owners and assist in clean-up of redundant data (i.e. merged duplicate records; contacts where no info other than a name/surname is found - no other activity or entity activity linked) Based on contact scoring assist administrators in removing invalid contacts/records (categorise contact for re-opt-in campaigns and get rid of dormant/redundant records in the database Assist in developing tooltips and field masking where possible Assist in rebuilding database indexes on a regular basis to ensure optimal performance Review system requirements specifications from a testing and performance perspective Communicate confidence level in software to all project stakeholders Assist in manually conduct the system testing from beginning end-to-end regression integration functional and non-functional Helpdesk Provide data system help-desk support to the users of the systems. Develop and implement a system case log to manage help-desk requests better. Develop and maintain a system case log report on cases logged resolved and unresolved and ensure appropriate knowledge base articles are created and stored Develop troubleshooting referring to solving possible problems and errors Support the Systems Analyst in assisting users generating custom reports as and when required - Advance Find SQL reporting and SQL Web Reporting Service Bulk Electronic Communications Draw IP reputation reports after each bulk mail campaign for review Assign bounce-back activities to owners of records Monitor network rejections and contact system administrators to request whitelisting on their domains as and when required (with V206) Assist in ad-hoc bulk-mail design (Invitations - assist with setting up campaigns load html (pre-designed or from templates in CRM) and assist end users with marketing list compilation or comparisons where necessary) Manage subscription (Bulk mail programme); execute manual unsubscribes Manage bulk mail complaints - check and remove from CRM mailing lists - inform owners of records Regular updating of new subscribers to marketing lists Ensure all responses are created as contacts and assigned to the correct owners in CRM Write Advance Find queries. Train list owners on keeping lists up to date and how to send e-mail to the list members from CRM Systems Administration Ensure the technical functioning of the data systems are maintained with seamless integration and minimal disruption. Manage security roles - administer access rights and prevent unauthorised access. Review and assess on a frequent basis all existing workflows in CRM and create new workflows where necessary Engage and coordinate with teams and service providers to ensure that committed project deliverables are met and audit all system changes. Ensure the technical functioning of the systems is maintained. Download and import transactions daily (resolve SQL errors when necessary). Download and import Multidata transactions - monthly on the 1st of every month. Download and import 3rd party payment platform data. Monitor Integration jobs daily for errors and escalate for immediate action. Review iframes in database - ensure in working order and spot checks to ensure update integration jobs are functioning correctly and updating correct values. Review all system generated activities daily and run workflows to close completed system activities. Assist with customization of existing and new CRM. Assist with the design or updating of Vforms in CRM. Continuously review system for improvements/updating and report requirements to the Systems Analyst Website: With A Focus On Business Development/Fundraising Assist in keeping Business Development webpages up to date - create new update/improve and/or redesign Assist Business Development/Fundraising with drawing and preparation of Google Web Analytics Reports Continuously review the CRM/Website integration tools functioning - daily checking for errors/anomalies. Manage minor errors and report major error to the CRM Business Analyst REQUIREMENTS: Qualifications Microsoft certification (e.g. MCSA MCSE and MCITP). Information Technology Degree (advantage). Experience At least 2 year experience as a CRM Systems Coordinator or similar role. At least 2 year experience in IT infrastructure. Knowledge of South A Date: 29 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Email Company: DataFin Recruitment Contact: Rita Engelbrecht Phone: 087 351 0743 Fax: . Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
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