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to support the Store Manager s drive for store profitability and customer service through focus
sales targets. Communicates concerns relating to service delivery to Customer Service Consultants
Your busy and challenging day reporting to the National Contact Centre Manager will include
relating to Middle Office department to ensure quality customer service Manage the development
. Align service delivery to changes in the Specialised Categories Segments. Understand Specialised
etc) and Customer Service Communicate the proper forecast horizon to the Replenishment team to support
are provided via e-mail to the Customer Service department within timelines Perform people management functions
customer satisfaction and adherence to Service Lievel Agreements between business and IT regarding IT
on sales performance Provide feedback on the performance or service delivery of external service providers
channel partners Ensure optimum service delivery Prepar monthly and weekly reports Maintaining customer
response or resolution to queries) Manage the process between customer requirements and operational service
by providing expert technical advice market-conform commercial terms and ensuring professional customer service
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