customer service call centre agents jobs

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending. The South African entity is recruiting Call Centre Agents to join th...

Randburg, South Africa | Posted on 01/18/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintacorp ...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in order to service existing and potentia...

We urgently require QUALIFIED Contact Centre Agents with some IT / Insurance background. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and integrate own administrative support tas...

We urgently require QUALIFIED Contact Centre Agents with some IT / Insurance background. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and integrate own administrative support tas...

POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center customer service, technical support, or back-office experience is preferred. As p...

iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quality and efficiency.  What you†ll do: Process Account...

Capago International has been the exclusive representative for the processing of Schengen visa applications on behalf of the French Ministry of Foreign Affairs in South Africa since 2010, in Kuwait since 2012, in Azerbaijan since 2017, in Bénin, Togo, Guinea, Burkina Faso and Mali in 2018 and in Sierra Leone in 2021. WHAT TO KNOW BEFORE APPLYING You have to be fluent in French and English ; This ...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Vacancy DetailsEmployer:AVI Limited AVI Field Marketing, a division of AVI Limited, handles the sales and merchandising for the beverages, snacking, and cosmetic business units to ensure improved execution at the store level.An exciting new opportunity, therefore, exists for aCall Centre Team Leader. The successful applicant will be required to perform a customer service function, team performanc...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited We looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in Woodlands and we are looking for candidates who reside in nearby areas.Duties & ResponsibilitiesAnswering incoming calls from customers regarding inquiries, co...

Call Centre Operations Lead Bluespec Holdings 2023-07-13 Gauteng - Sandton Job Ref #: CCOL Industry: Call Centre Job Type: Permanent Positions Available: 1 Our leading Emergency Responder Call Centre is currently looking for a Manager that will be overseeing Customer Care & Release departments to ensure that deliverables are met while dealing with clients and financial aspects. Job Description Jo...

We require Call Centre Agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you've been looking for.Our position is aimed at individuals who are looking for better prospects and is based in Cape Town (Southern Suburbs).Benefits included:Basic SalaryAtt...

Debt Collection General Manager:Operations (Agency) Nutun is looking for a Debt Collection General Manager in Umhlanga About this role: The main purpose of the job is to effectively manage and support the Daily Operations, Call Centre Managers , Team Managers and Agents that are responsible for delivering customer and client specific requirements in a professional manner . Accountable for Call Ce...

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Job description The Call Centre Supervisor is responsible for overseeing the daily operations of the call centre, ensuring efficient and effective performance, and providing leadership and support to call centre agents. The supervisor will manage a team, monitor metrics, handle escalated calls, quality control and contribute to the development of strategies to improve customer service and product...

We are recruiting for an Industrial Engineer to optimize the operational performance, analytics, and overall efficacy of our contact center. You will be responsible for driving objective improvements and change based on data analysis.Working hours12:00 - 21:00, Monday - FridayThe contact centre is responsible for selling and providing support services on the devices to customers, based in the US....

CX Associate Are you ready to take the next step in your career?What you will be doing;The purpose of this role is train, coach and evaluate agents' interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences.1. Training Delivers induction, product, systems, and customer experience training to agents Deliver refresher training as required Creates a training ...

A well established company based in Brackenfell Cape Town is looking to employ experienced Customer Services Team Leader to join their organisation. This role reports into the Customer Service Manager.Hours 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. Purpose of the...

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...