contact centre operations manager

Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections and stakeholder ...

Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections and stakeholder ...

We are recruiting for an Industrial Engineer to optimize the operational performance, analytics, and overall efficacy of our contact center. You will be responsible for driving objective improvements and change based on data analysis.Working hours12:00 - 21:00, Monday - FridayThe contact centre is responsible for selling and providing support services on the devices to customers, based in the US....

Our Client in the Medical Devices industry is currently looking for an Operations Manager/Industrial Engineer , in Pretoria. Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based on various data poin...

Our Client in the Medical Devices industry is currently looking for an Operations Manager/Industrial Engineer , in Pretoria. Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based on various data poin...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements:Must have a thorough understanding of medical aid operations or insurance policy adm...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must hav...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must have a thorough understanding of medical aid operations or insurance policy a...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must hav...

Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A...

Reference: PE000919-M -1 Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence receive...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of medical aid operations or insurance policy ad...

Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A...

Overview Hire Resolve s client in the Retail Industry is urgently seeking the expertise of a Retail Operations Manager to join their team in the Western Cape. The Retail Operations Manager will be responsible for orientating store layouts; improving and maintaining operational policies and procedures; and implement techniques that drive productivity, profitability and customer service levels.Resp...

Hire Resolve s client in the Retail Industry is urgently seeking the expertise of a Retail Operations Manager to join their team in the Western Cape. The Retail Operations Manager will be responsible for orientating store layouts; improving and maintaining operational policies and procedures; and implement techniques that drive productivity, profitability and customer service levels.Responsibilit...

Contact Centre Site Director Req ID#: 378897 ZA Job Description: Are you an experienced Contact Centre Site Director? We are looking for strong Leader to undertake the role of Site Director for our site in Cape Town. WHY FOUNDEVER ?At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow you...

If you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.Concentrix Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager.Working on an exciting campaign in our vibrant Cape Town office, you'll strive to inspire, motivate and support Operations...

If you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. Concentrix Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager. Working on an exciting campaign in our vibrant Cape Town office, you'll strive to inspire, motivate and support Operatio...

The Senior Manager: Enterprise Client Service (Service Management) provides professional leadership and coordination for an integrated service delivery and service recovery function for Enterprise customers in line with MTN Enterprise strategy. The incumbent manages Service Relationship and service delivery, driving persistent focus on the Client, supporting Top 100 High Value Customers, Priority...

Overview Hire Resolve's client in the Retail Industry is urgently seeking the expertise of a Retail Operations Manager to join their team in the Western Cape. The Retail Operations Manager will be responsible for orientating store layouts; improving and maintaining operational policies and procedures; and implement techniques that drive productivity, profitability and customer service levels.Resp...

Hire Resolve's client in the Retail Industry is urgently seeking the expertise of a Retail Operations Manager to join their team in the Western Cape. The Retail Operations Manager will be responsible for orientating store layouts; improving and maintaining operational policies and procedures; and implement techniques that drive productivity, profitability and customer service levels.Responsibilit...

Job Title : Fitment Centre Manager Division : PG Glass Area : Boksburg Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24-hour co...

Job Title : Fitment Centre Manager Division : PG Glass Area : Boksburg Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24-hour co...

Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact centre. Confi...