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About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...
Position Title: Real Time Analyst Position Summary: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key Deliverables: ✠Real time management of multiple c...
Position Title: Real Time AnalystPosition Summary:The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact centerperformance in real-time. The role requires timely and accurate reporting on a wide range of metricsincluding agent performance, call volume data, workforce utilization and other key metrics.Key Deliverables:? Real time management of multiple clients ...
The Real-Time Analyst Summary of Dutie s:Â As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the cal...
The Real-Time Analyst Summary of Dutie s: As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the call...
The Real-Time Analyst Summary of Dutie s: As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the call...
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These jobs were popular with other job seekersThis role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Duties & ResponsibilitiesMonitor and manage contact centre demand across all campaigns on a daily basis.Balancing activities / staffing to ensure that service levels are being met,Analyse and review intraday p...
This role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels are being met, Analyse and review intraday performance, Understand and report on call drivers, working closely wi...
Hello Pofadder! We rewrote the rules and changed the way agents sell and rent property in South Africa! Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)Become a Full time or Part time agent. You don t need qualifications to a...
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