call centre team manager

Expiry Date: 2024-05-01 Purpose of the role: Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a...

Minimum requirements: Matric2 Years Team Leader experience in a Call Centre departmentAbility to lead team membersExperience doing customer satisfaction calls and handling customer complaintsExperience in financial services will be an advantageConsultant: Lauren Starnes - Dante Personnel Midrand

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 15 hours ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experience...

Duties will include but not be limited to: Performance management Staff development Change management Effective management of Call Centre & Assessing functions Effective submission of reports Submission and management of departments budget Effective management of clients Effective management of relationships and service delivery to all stakeholders Ensure that recognition is given for excellent p...

Reference: JHB000337-JG-1 A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and management of the call centre throu...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa. With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills. Key Results Areas ...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge ...

Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients' Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the Line Manager for Sales and marketing, you'll play a pivotal role in driving excellence and efficiency across our call centre. Your responsibilitie...

Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 4 days ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standardsculminating in achievement of revenue and client Collection targets. Accountable for Call Cen...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

Call Centre Team Manager - Operations Agency Nutun is looking for an experienced Call Centre Team Manager in Sandton About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and ...

Administration Manager: Call CentreJohannesburg Northern Suburbs Responsible for the planning, management and leading our call center team to obtain a better and improve service quality. Assist in establishing call center objectives, provide administrators with opportunities to expand their knowledge of service, products and analyze call center data and focus on improving performance and processe...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

POSITION OVERVIEW Job Title: Talent Pool - Payroll ManagerJob Type: Full-Time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner i...

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales related operational activiti...

The Communication Centre: Support Manager will contribute to the high standard of quality client service to both financial intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolutio...

Position: Call Centre Supervisor Salary: Market related Location: Midrand Job type: Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible ...

Boffin & Fundi is a leading provider of engineering solutions. With a strong commitment to innovation, quality, and sustainability, we have established ourselves as a trusted partner in the industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute to our continued success. Call Centre Team Leader Assist in designing debtor engagement ...

POSITION OVERVIEW Global Marketing BloggerJoin our team and help us grow! As as a Global Marketing Blogger, you'll create website blogging drafts for executive publication for all MCI brands. This is an entry-level position; however, strong English writing skills are required, and experience with blogging or business writing is a plus. We will train the right fit for this position. At MCI, we bel...

POSITION OVERVIEW Job Title: Talent Acquisitions Specialist Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner ...

Large Headoffice is looking for suitable candidate to fill the position as Reservations Manager to manage Reservations staff at our various properties. Purpose of the Position To Supervise a team of Property Reservationists Key Perform... Experience MS Office and Electronic Mail Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management Knowledge of call centre M...

POSITION OVERVIEW Job Title: Talent Acquisition Assistant Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...

Boffin & Fundi is a leading provider of engineering solutions. With a strong commitment to innovation, quality, and sustainability, we have established ourselves as a trusted partner in the industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute to our continued success. Call Centre Team Leader Assist in designing debtor engagement ...

The Communication Centre: Support Manager will contribute to the high standard of quality client service to both financial intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolutio...