call centre supervisor pretoria jobs

POSITION DETAILS Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily upd...

POSITION DETAILS Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily upd...

Are you a night owl?Then our Supervisor role is for you to lead our night shift with expertise and compassion. (16:00 - 03:00 SAST)Work location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking hours:Working hours Eastern Standard Time: 9am - 8pm(16:00 - 03:00)Working shifts, four shifts a weekMonday to SundayThese working hours will change with daylight savings (in our summer months) to mat...

Our cient in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre) , in Pretoria. Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work...

Our cient in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre) , in Pretoria. Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work...

POSITION PURPOSE This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate reporting and management of the Call Centre Agen...

Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: Implement and monitor the QA process (Internal call centres QA) Conduct call assessments Trend Re...

Work location: 180 Garsfontein Road, Ashlea Gardens, PretoriaWorking hours: Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00)Working shifts, four shifts a week Monday to SundayThese working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard TimeJob purpose:Responsible for assisting the Hearing Hub Manager to ensure the opti...

Job purpose: The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orde...

Job purpose:The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales order...

ENVIRONMENT: A Health Tech Solution Company based in Pretoria is actively seeking a dynamic Support Supervisor for the Call Centre. In this role, the Support Supervisor will work closely with the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, including its procedures and systems. Operationally, the Support Supervisor will oversee selected support agents, coordinating th...

Salary: Market related Location: Midrand Job type : Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of ...

Salary: Market related Location: Midrand Job type : Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of ...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a daily basisAttention to detailAbility to...

Our amazing client is seeking VIBRANT Sales Supervisor for their Call Centre on the beach front.You need to be self driven, ambitious leader, hungry for success and able to lead a dynamic team.Sales supervisor experience is essential with a good track record.FOR YOU:Enjoy a FREE 7 day holiday at one of their amazing resorts after 1 year of employmentPerformance based bonuses, quarterly and annual...

Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the company's customers and sales team. MAIN DUTIES & RESPONS...

A well-established organisation in Randburg is looking to employ a Call Centre Supervisor. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.

A luxury Hotels and Resorts group with a Call Centre requres a highly competent and experienced Reservations Supervisor with Call Centre experience. Core Competencies include: Target driven. Accurate, organized and able to multitask. Excellent communication skills (verbal and written) Bilingual would be an advantage. Strong customer services orientation and influencing skills. Excellent interpers...

The Call Centre Supervisor is responsible for overseeing the daily operations of the call centre, ensuring efficient and effective performance, and providing leadership and support to call centre agents. The supervisor will manage a team, monitor metrics, handle escalated calls, quality control and contribute to the development of strategies to improve customer service and productivity. Responsib...

1st CALL GROUP is seeking an experienced Call Centre Trainer to join our dynamic Learning and Development Department. Have you been a call centre classroom trainer/facilitator for over a year? Do you have training/coaching/development experience within

POSITION PURPOSE This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate reporting and management of the Call Centre Agen...

We are currently seeking highly motivated and customer-focused individuals to join our client's Legal Collections Call Centre team. As a Legal Collections Call Centre Agent, you will be responsible for handling inbound and outbound calls relating to legal collections, ensuring a positive customer experience while successfully collecting outstanding debts. This is a great opportunity to build a ca...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...