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DUTIESTechnical Call Centre Operations as per TrainingClient interfacing-professional and informed.Alarm Management, Response and Escalation as per TrainingRemote Technical Assistance as per Training.Where required, fault finding and fault rectification on site.Camera Operations ManagementInterval based scanning and report based on required scheduleEscalation where required.Data Centre Operations...
Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...
Job FunctionsSalesIndustriesInsuranceSpecification1.Market products and achieve sales target (TCF) Sell policies (in and out bound) Apply product knowledge Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retention2.Fit and Proper Requirements Adhere and comply to FSB board notice in terms of FAISRequirementsFORMAL EDUCATION Matric Call C...
Cold calling to secure new customers. Promoting and selling. Ensuring that targets are met. Keeping call cycle. Informing customers of specials and new products. Conducting presentations.Servicing existing customers.
RE 5 and 120 FAIS credits are essential Market products and achieve sales targets Sell policies (In and out bound ) Apply product knowledge Capture policies on the system Attend to client queries Process amendments on policies Responsible for own policy retention Requirements: Adhere and comply to FSB board notice in terms of FAIS Matric Call centre certificate RE 5 (Advantage) Registration as an...
Job FunctionsSalesIndustriesInsuranceSpecification1.Market products and achieve sales target (TCF) Sell policies (in and out bound) Apply product knowledge Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retention2.Fit and Proper Requirements Adhere and comply to FSB board notice in terms of FAISRequirementsFORMAL EDUCATION Matric Call C...
Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
Job Description We have an amazing opportunity for a Call Centre Manager in JohannesburgWe require a candidate with: 3-4 years call centre experience Excel skills MS Office skills Report drafting skills
Our client is a legal firm specializing in debt collection for major South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The ideal candidate should have prior managerial experience in a call center and preferably have worked for an external debt collecting agency. Job Responsibilities:Conduct staff performance reviews, assess needs, cost/benefi...
Call Centre Agent Bluespec Holdings 2023-08-08 Gauteng Job Ref #: BSH-141 Industry: Motor Industry Job Type: Permanent Positions Available: 1 Our leading Emergency Call Centre is currently looking for Call Centre Agents with Customer service experience . Job Description An exciting job opportunity exists for a call centre agent in Sandton. Job PurposeThe successful incumbent will be responsible f...
Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc. Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with sales strategies, policies and procedures.Man...
We are urgently looking for very well spoken and customer centric Inbound Call Centre to join our Alcoholic Beverage clients towards Sandton on a part time basis (work shifts as and when client needs you on-site, it is now peak period, so you will have to be on-site more often)Attend to incoming callsTaking ordersData capturing Must have:MatricNo less than 2 years' inbound call centre work experi...
Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...
Job Description/Duties: Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements: Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent English communication skills and customer service.
The ideal candidate must have a minimum of 5years in Call Centre recruitment. Must understand the Inbound, Outbound, Cold Calling and service industries.Must have done bulk recruitment with a proven track record.Must have thorough understanding of legislation.Must be a hunter and very resourceful.Very disciplined, deadline driven and commitment to meeting and exceeding deadlines.The ability to co...
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
To co-ordinate, control and manage the operations and staff of the revenue call centre on order to maintain an effective, efficient and professional customer orientated call centre.
Call Centre Agents for a upmarket UK clientPermanent position1 year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record
Recruiting vibrant, bubbly, client focused, target driven, Top performing Outbound Call centre agents that have sold life policies, who want to start a new career adventure at our client located in Parktown?Uncapped Commission !!!!Duties include Sell life insurance policies to clients Always adhere to compliance framework Work towards achieving beyond targetsAlways adhere to compliance framework ...
CALL CENTRE AGENT Blake & Associates 2023-03-24 Durban Job Ref #: CALL CENTRE 002 Industry: Telecommunications Job Type: Permanent Positions Available: 1 lkajdf;ljad;lfj Job Description l;akdflkjdflkajdlj Job Requirements ;lakjfdljdfljk
Attend to inbound and outbound callsSell funeral policiesWork towards achieving over and above targets of 7-8 sales per dayAccurate capturing of policy detailsAttend to client queriesAmendment of policiesClient / policy retentionWork within fit and proper requirementsMust haves:Valid and completed MatricCall centre certificateRE 5 certificate is an advantageDOFA date and certificate120 FAIS credi...
Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each query...
RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years experience in a multi-national company at management Level.12 years experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication and ...
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