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DUTIESTechnical Call Centre Operations as per TrainingClient interfacing-professional and informed.Alarm Management, Response and Escalation as per TrainingRemote Technical Assistance as per Training.Where required, fault finding and fault rectification on site.Camera Operations ManagementInterval based scanning and report based on required scheduleEscalation where required.Data Centre Operations...
Cold calling to secure new customers. Promoting and selling. Ensuring that targets are met. Keeping call cycle. Informing customers of specials and new products. Conducting presentations.Servicing existing customers.
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
Job Description We have an amazing opportunity for a Call Centre Manager in JohannesburgWe require a candidate with: 3-4 years call centre experience Excel skills MS Office skills Report drafting skills
Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc. Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with sales strategies, policies and procedures.Man...
Job Description/Duties: Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements: Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent English communication skills and customer service.
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client s business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.Reporting client metrics (w...
Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...
Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call centre experience in the medical aid indu...
The ideal candidate must have a minimum of 5years in Call Centre recruitment. Must understand the Inbound, Outbound, Cold Calling and service industries.Must have done bulk recruitment with a proven track record.Must have thorough understanding of legislation.Must be a hunter and very resourceful.Very disciplined, deadline driven and commitment to meeting and exceeding deadlines.The ability to co...
Recruiting vibrant, bubbly, client focused, target driven, Top performing Outbound Call centre agents that have sold life policies, who want to start a new career adventure at our client located in Parktown?Uncapped Commission !!!!Duties include Sell life insurance policies to clients Always adhere to compliance framework Work towards achieving beyond targetsAlways adhere to compliance framework ...
Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work p...
Our Client:A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and TechnologyAbout the role:Our client is now ready to take the next step by providing call center services to their existing 100 clients and to expand across new clients and markets. To keep up with the strong demand a...
A leading Life Insurance company is seeking Outbound Call Centre Sales Agents to sell life and funeral cover.Must have 2 years long-term sales insurance experience and willing to work overtime.Must have Grade 12RE5 is advantageousMust be available immediately.
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges Key Performance Areas Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties Key Tasks Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a...
We are urgently looking for very well spoken and customer centric Inbound Call Centre to join our Alcoholic Beverage clients towards Sandton on a part time basis (work shifts as and when client needs you on-site, it is now peak period, so you will have to be on-site more often)Attend to incoming callsTaking ordersData capturing Must have:MatricNo less than 2 years' inbound call centre work experi...
Our ClientA global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology. Our client is looking for English Customer Service Agents that is excited about entering the international market. Package- R7000- Night Shift Allowance up to R1,500.00.- Transport subsidy Allowance up to ...
Our client is looking for English Customer Service Agents that is excited about entering the international market. Package:- R 7166 per month R1000 Night Shift Allowance R1000 Advisor Allowance- Medical Aid for the main member- Funeral Cover- Full training- Night shift allowance- Customized incentive program - Subsidized door-to-door transport service from work (after your shift ends) Working Hou...
Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.Duties and responsibilities:Lead, develop, motivate, operational teamsManage the Contact C...
As a L0 Call Centre Agent specializing in Battery Energy Storage Systems (BESS), you will be a key member of our support team, playing a crucial role in ensuring the seamless operation of our BESS products. Your primary responsibility will be to provide technical assistance to our customers, troubleshoot issues, and collaborate with internal teams to deliver top-notch support. This position offer...
Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...
Position:Team Leader: Chronic Medicine Management Call CentreGrade:B3M2Position Purpose:To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and disputesExperience:Minimum of 5 years as a Call Centre ...
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