bank call centre vacancies

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Duties & Responsibilities:Take customer calls and provide accurate, satisfactory answers to their queries and concerns.Identify customer needs and trends.Utilize proven telemarketing techniques to generate leads and connect with potential clients.Build rapport and establish trust with existing & potential clients.De-escalate situations involving dissatisfied customers, offering patient assistance...

Duties & Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns. Identify customer needs and trends. Utilize proven telemarketing techniques to generate leads and connect with potential clients. Build rapport and establish trust with existing & potential clients. De-escalate situations involving dissatisfied customers, offering patient assis...

Our Client based in Midrand in the marketing industry urgently seeks call center agents to join their growing team. This is an exciting opportunity for energetic individuals with a passion for customer service to leverage their skills and knowledge. The Ideal candidate should be highly motivated, results-oriented and fluent in English. Duties & Responsibilities: Take customer calls and provide ac...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

GENERAL OFFICE ADMINISTRAOR / BOOKKEEPER EAST LONDONEssential Requirements: Matric with maths as a subject finance/accounting qualification would be to your advantage. Position is an all-round office administration role with relief bookkeeping as & when required. Excellent MS Excel & Pastel Accounting proficiency Pastel Payroll & Uniclox Clocking System experience will be an advantage Call Centre...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum Qualifications Minimum educational qualifications should be Grade 12 Must be FAIS compliant Must be computer literate Insurance related and Lega...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qu...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Job DescriptionTo ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL.QualificationsMinimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qualifications would be an advantageExperience Required3-4 years call centre Reco...

We operate and function for the benefit of those using our products, giving them an opportunity to be a part of something bigger. Our agreements with corporates across South Africa means that we can offer our products and services to those employed at these companies. Not only do they benefit from the products that they take up with us but they also become a part of our organisation and share in ...

We operate and function for the benefit of those using our products, giving them an opportunity to be a part of something bigger. Our agreements with corporates across South Africa means that we can offer our products and services to those employed at these companies. Not only do they benefit from the products that they take up with us but they also become a part of our organisation and share in ...

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

These jobs were popular with other job seekersEnsure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customersAnalyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types)Load security blocks where suspicious...

Job Description:To manage the compliance and risk control process within the Specialised Collections Division. To manage the quality control process within Legal Collections and the Collections Call Centre to identify risks and problem areas, to make recommendations to manage the identified risks and problem areas to ensure higher efficiency of the Legal Collections, Alternative Collections and C...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

To achieve the Investment/Funeral/MyWorld targets by supervising the activities of the Investment team to ensure they consistently achieve and exceed KPA (Key Performance Area) targets. The role also includes ensuring performance on all Investment campaigns is maximised and that clients' objectives are met. 1 Achievement of Investment targets Implement productivity and occupancy measures for fron...

To achieve the Investment/Funeral/MyWorld targets by supervising the activities of the Investment team to ensure they consistently achieve and exceed KPA (Key Performance Area) targets. The role also includes ensuring performance on all Investment campaigns is maximised and that clients' objectives are met. 1 Achievement of Investment targets Implement productivity and occupancy measures for fron...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is IDM? Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we r...