bank call centre jobs in johannesburg

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Company: Icebolethu Group Position: Receptionist Published: 22 March 2024 Reference: GHR/HO/001 Vision Statement:Our vision is to be the centre of excellence in the funeral Industry. To offer services equal to none to propel strong growth for our company. Introduction:Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second lar...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Job DescriptionTo ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL.QualificationsMinimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qualifications would be an advantageExperience Required3-4 years call centre Reco...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Di...

Business Segment: Personal & Private Banking Location: ZA, , Johannesburg, Baker Street 30 Implementing and maintaining the production framework for the intelligence engines and processes and ensuring their smooth and failproof runs on a 24/7 always-on and always-secure basis, achieving 98% up and running time.Executing the production environments and supporting governance, including operational ...

Job Title: Customer Service Consultant Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Contract OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. Y...

Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.Continuously identifying new business opportunities.Actively grow the merchant base by targeting quality, profitable business as well as cross selling.Enter all Qualified leads ...

Job DescriptionFor us, data is not just an asset; it's the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we're at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...

One of our clients in the banking sector is looking for PBB Service Desk Call Centre Agent on a 6 Month contract. Responsibilities include:Providing accurate and client-centric services for international payments and trade products: You are responsible for handling client inquiries, requests, and complaints related to international payments and trade products. This involves receiving these querie...

Job DescriptionFor us, data is not just an asset; it s the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we re at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...

Are you an experienced Collections Agent (Credit Cards) who have worked at one of the TOP 4 Banks in SA doing Credit Card Collections. If you are ready for a new career and available for a 3 month contract in Sandton, then this is for you Portfolio only consists of credit cardsPerform the full collection processCapture client information on the system and make notes after calls are conducted to d...

Job Requisition Details REQ#133239 Locations: Johannesburg, Gauteng/ Durban, KZN Closing Date: 19 April 2024 Talent Acquisition: Bongiwe Mchunu Job Family Sales and Services Career Stream Call Centre (Service) Leadership Pipeline Manage Self: Technical Job Purpose We are looking for a Client Service Specialist to provide client service support by managing / logging queries and Complaints received...

Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Johannesburg, Simmonds Street 3 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Minimum QualificationsType of Qualification: Secondary/High school/A levels/MatricFiel...

To investigate and resolve queries received nationally / regionally from corporate, private and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience. Qualifications Minimum QualificationsType of Qualification: Secondary/High school/A levels/MatricField of Study: Not applicableExperience Re...

Workforce Management Real Time Analyst page is loaded Workforce Management Real Time Analyst Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963291 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...

Key Purpose The primary function of this role is to effectively provide ongoing support to external clients by providing high quality levels. Areas of responsibility may include but not limited to Assist clients, in an inbound call centre environment, to resolve a variety of different queries, relating, for example to: Client-specific policy details, Policy information, Product information etc. C...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...