African bank call centre, jobs

1 - 12 of 46

Debt Collectors Call Centre Agents

My client, an emerging financial institution is looking to hire debt collectors for their micro loans devision. Only candidates who've done collections for a bank/financial institution will be...
gumtree.co.za 04/07/2014

Debt Collectors Call Centre Agents

My client, an emerging financial institution is looking to hire debt collectors for their micro loans devision. Only candidates who've done collections for a bank/financial institution will be afforded an opportunity. If you dont have banking/financial debt collection experience, please do not submit your cv. Please outline your job description in detail, what type of collections you did, the name of the bank/financial micro lending institute ie. African Bank etc.

2014/07/04 06:56:33 PM

Call Centre agents - Customer service R5500

Call Centre agents - Customer service R5500 hr / Location East London, Eastern Cape Advertised By Agency Job Type Full-Time Employment Equity Non EE/AA AFRICAN BANK(sub-contract)is looking for 12...
locanto.co.za 04/07/2014

Call Centre agents - Customer service R5500

Call Centre agents - Customer service R5500 hr / Location East London, Eastern Cape Advertised By Agency Job Type Full-Time Employment Equity Non EE/AA AFRICAN BANK(sub-contract)is looking for 12 people to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to realtec7784@gmail.com no -- Principals only. Recruiters, please don t contact this job advertiser. no -- Please, no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.

2014/07/04 12:16:47 PM

DISCOVERY AFRICAN BANK STANDARD BANK CALL CENTRE SUB-CONTRACT

12 CALL CENTRE CANDIDATES ARE NEEDED TO START AS FROM THE 31st OF MARCH WITH/WITHOUT EXPERIENCE TRAINING IS PROVIDED SUBMIT YOUR C.V @ OUR OFFICESS IN JHB CBD(NEXT TO CARLTON CENTRE) cnr KRUIS AND...
locanto.co.za 27/03/2014

DISCOVERY AFRICAN BANK STANDARD BANK CALL CENTRE SUB-CONTRACT

12 CALL CENTRE CANDIDATES ARE NEEDED TO START AS FROM THE 31st OF MARCH WITH/WITHOUT EXPERIENCE TRAINING IS PROVIDED SUBMIT YOUR C.V @ OUR OFFICESS IN JHB CBD(NEXT TO CARLTON CENTRE) cnr KRUIS AND ALBERT 12 FACTOR HOUSE OFFICE 304 FOR MORE INFOR CONTACT 0794642494 N.B IF YOU ARE REQUISTED MONEY ITS A SCAM no -- Principals only. Recruiters please don t contact this job advertiser. no -- Please no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.

2014/03/27 03:05:45 AM

HOLLARD MTN & AFRICAN BANK is looking for 12 dedic

HOLLARD MTN & AFRICAN BANK is looking for 12 dedicate candidates for more infor contact Ntombi on 0794642494 or email your CV to gravitycareers@gmail.com or submit your CV to our offices in JHB...
locanto.co.za 26/02/2014

2*12 Pioneer champion series subz

I gt 2 12inch pioneer champion series DVC subs 4 sale both in 100% working condition comes with a audio pipe spec box contact me: 0789711783/0795396738 Bbm pin:28B9411A - Car Parts & Accessories - Pietermaritzburg

2014/07/30 08:47:48 PM

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contrac

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contract)to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to linksvacancies@gmail.com . or...
locanto.co.za 27/01/2014

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contrac

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contract)to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to linksvacancies@gmail.com . or submit CV adress: cnr kruis and albert.12 factor house office 304.(next to carlton centre). Contact ABIGAIL0721003657.salary R5500

2014/01/27 10:00:10 AM

Corporate bank head

Incorporated in Togo, Ecobank Transnational Inc (ETI) is the parent company of the leading independent pan-African banking group. The Group currently has a presence in 35 African countries and is also...
homecomingrevolution.co.za 06/03/2014

Corporate bank head

Incorporated in Togo, Ecobank Transnational Inc (ETI) is the parent company of the leading independent pan-African banking group. The Group currently has a presence in 35 African countries and is also represented in France by its affiliate EBI SA with representative offices in Dubai and London. Listed on three stock exchanges (Lagos, Abidjan and Accra), the Group is owned by over 600,000 local and international institutional and individual shareholders including the International Finance Corporation and the Public Investment Corporation of South Africa. The Group has 19,200 employees from 40 different countries and 1250 branches and offices. Ecobank is a full service bank providing wholesale, retail, investment and transaction banking services to governments, multinationals, financial institutions, international organisations, medium, small and micro businesses and individuals. JOB PURPOSE To develop the overall service strategy and quality management for Corporate Bank and any other selected relationships To set up a Single Point of Contact (One-Stop Service Centre) for after sales service and cross-selling of bank products to identified clients To put in place a Service Group to manage client enquiries within established standards. To develop a set of criteria for categorizing and selecting clients targeted for this service offering. To handle the relationship management of selected customers, requiring primarily service (service managed accounts) To proactive management of clients needs by breaking down these needs/requests into structured and repetitive service functions which can be delivered on schedule without requests. To solicit customer feedback with a view to addressing service issues and increasing customer satisfaction and loyalty To liaise with Operations, Marketing and Credit units to research identified and reported customer issues which should translate to Process Improvement initiatives and revenue preservation and growth To continuously train staff in products and communication (telephone, writing etc) skills required to carry out their functions effectively KEY RESPONSIBILITIES ENQUIRY MANAGEMENT Establish standard Turn-Around-Time (TAT) and other service quality indices for handling different categories of customer enquiries Develop a system to monitor all incoming enquiries to ensure all are resolved to the satisfaction of the customer Carry out periodic trend analysis using the Enquiry Management Tool in order to identify specific pain points for customers, determine root cause and take necessary action to eliminate such Develop processes and procedures for Enquiry Management with a view to training, equipping and empowering Country Service Managers to deliver functions to and beyond established standards Identify and implement technology solutions to enhance Customer Enquiry Management CUSTOMER CONTACT Establish differentiated service standards for various categories of clients based on their revenue bands and their tiering Develop a Program to call clients to obtain, review and resolve service issues Have regular Service meetings with top-tier clients Develop Sales leads/Cross Sells as a result of close customer interaction Regularly correspond with Relationship, Product and Operations Managers to share information on clients Assign a designated Service Representative to each Top Client Set up a hotline for customer complaints ENQUIRY TYPES-SAMPLE Review account activities and monitor changes, and discuss with clients Prompt notification of changes in regulatory policies and guidelines Provide clarity on charges on accounts Respond to enquiries to various customers within established TAT Notify clients of returned items, pending transactions etc Liaise with clients and other areas of the bank Introduce clients to self-service options to aid information retrieval and dissemination EXTERNAL ROLES Know and understand internal and external stakeholders. JOB CONTEXT Corporate Bank is structuring itself to achieve greater share of wallet from top-tier customers (in terms of revenue earnings) through greater focus on their needs and increasing their ease of doing business. This has given rise to the need for the establishment of a customer interface structure to anticipate and proactively meet customer needs. JOB SCALE Human Resources: Working with Account Manager to deliver solutions to clients within the Target Market List. Finance Direct responsibility for delivering Cash Management revenues across the country Corporate Bank portfolio. Others: Good co-ordination and interpersonal skills. Must be able to interact with customer contacts at senior levels. JOB PROFILE Experience 2 3 years sales or marketing experience Customer focused & results orientated; Excellent verbal and written communication skills in relevant languages to the customers/accounts assigned; Knowledge of banking products and operations Good organizational and time management skills are highly desirable; Result driven team player; Inclusive, flexible, internationally savvy and sensitive to client culture. Education Bachelor s degree required at a minimum Personal Attributes Strong commitment to leadership and management. Excellent interpersonal skills Negotiation skills Conflict resolution skills Furthermore, excellent planning and organizational abilities are required. Flexibility and an exhibited awareness of, and sensitivity to other cultures are considered important as a Customer Service Manager works with diverse groups, individuals and interests. Strong Customer Focus and continous interface Planning and problem solving How to Apply Please apply electronically, including a detailed CV, references, contact telephone number and email address, and a cover letter relating how your experience matches the position,by sending an email to:

2014/03/06 12:29:17 AM

CALL CENTRE VCAANCIES (AFRICAN BANK SUBCONTRACT) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to...
locanto.co.za 23/08/2013

Car Audio for sale

Car audio for sale. 2 X 6X9 Star-Sound speakers, Star-Sound Amp and Pioneer sub. Includes various associated cabling including speaker to RCA converter. All in excellent working condition. Price is ne - Car Parts & Accessories - Johannesburg

2014/07/27 07:18:54 AM

CALL CENTRE JOBS (AFRICAN BANK SUBCONTRACT) Johannesburg

AFRICAN BANK(sub-contract)is looking for 12 people to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV . or submit CV . Contact HOPE...
locanto.co.za 23/08/2013

CALL CENTRE JOBS (AFRICAN BANK SUBCONTRACT) Johannesburg

AFRICAN BANK(sub-contract)is looking for 12 people to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV . or submit CV . Contact HOPE 0744025138.salary R5500

2013/08/23 09:12:35 PM

African bank call centre consultants Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV careerjet4...
locanto.co.za 16/08/2013

african bank call centre consultants Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV careerjet4@gmail.com .applications can also be submited to 155 ilpa house cnr Kruis and albert.office 305.Ask for FUNI 0741067717/0110478881

2013/08/16 07:46:46 AM

CALL CENTRE VACANCIES (AFRICAN BANK) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV careerjet4...
locanto.co.za 16/08/2013

CALL CENTRE VACANCIES (AFRICAN BANK) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV careerjet4@gmail.com .applications can also be submited to 155 ilpa house cnr Kruis and albert.office 305.Ask for FUNI 0741067717/0110478881

2013/08/16 07:46:46 AM

AFRICAN BANK SUBCONTRACTS (CALL CENTRE VACANCIES. ) Johannesburg...

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK(SUBCONTRACT) . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to...
locanto.co.za 12/08/2013

AFRICAN BANK SUBCONTRACTS (CALL CENTRE VACANCIES. ) Johannesburg South

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK(SUBCONTRACT) . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to:centrerecruit @ gmail.com .applications can also be submited to 155 ilpa house cnr commisioner and von wielligh.office 801.FULUFHELO 0110471844 or 0744025138

2013/08/12 04:19:44 PM

CALL CENTRE JOBS(AFRICAN BANK SUBCONTACTS) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to...
locanto.co.za 12/08/2013

CALL CENTRE JOBS(AFRICAN BANK SUBCONTACTS) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to:centrerecruit@ gmail.com .applications can also be submited to 155 ilpa house cnr commisioner and von wielligh.office 801.FULUFHELO 0110471844 or 0744025138

2013/08/12 04:19:44 PM

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