African bank call centre, jobs

1 - 12 of 45

Call Centre Agent

Call Centre Agent needed with relevant experience, preferably in the microfinance or similar industry. Must be computer literate and have working knowledge of Microsoft Excel. Required to have at...
careerjunction.co.za 17/07/2014

Call Centre Agent

Call Centre Agent needed with relevant experience, preferably in the microfinance or similar industry. Must be computer literate and have working knowledge of Microsoft Excel. Required to have at least 1 years previous call centre collections experience. Minimum requirements: Senior Certificate Fluent in English, other South African language would be advantageous Computer literate (Microsoft Excel) Microfinance industry experience (advantageous) Previous call centre collections experience, at least 1 year Duties and responsibilities: Reach daily and monthly collections targets Work all 30 and 60 day arrears accounts Work cancelled and closed bank account contacts on a daily basis within a given time frame Work first installment due contracts on a daily basis within a given time frame

2014/07/17 11:29:04 AM

Loan Specialist

Employer: Direct Axis Loans Division Credit and Validations Department Overview An exciting career opportunity has become available to join the Credit and Validations Department. The purpose of this...
careers24.com 24/07/2014

Loan Specialist

Employer: Direct Axis Loans Division Credit and Validations Department Overview An exciting career opportunity has become available to join the Credit and Validations Department. The purpose of this position is to assess the credit worthiness of an applicant for an unsecured personal loan and to validate the information on the application pertaining to employment, income, banking details and contactability. Also validate that the employer is a genuine business and that we are dealing with the personnel office, HR department and or accountant. Requirements - Matric is essential - Working knowledge of the Loans business is advantageous - English and Afrikaans / or African Language COMPETENCIES - Detail consciousness - Numeric ability - Resilient - Ability to multi-task - Patient - Able to deal with monotonous work - Being alert to suspicious situations - Customer service orientation Experience - Minimum 6 months call centre experience Duties and Roles - Assessing application details in conjunction with credit scores and clear guidelines - Reviewing performance on existing or previous accounts. - Accessing credit bureau details and assessing payment profiles. - Analysing bank statements - Speaking to customers on the phone, either to get further information around their affordability or to handle queries or objections. - Working within defined parameters and policy rules, but with the ability to feel a good credit risk. - Making the decision to approve or decline applications and entering relevant notes on the computer screen. - Being alert to suspicious situations - Outbound calls to companies verifying the employment details of customers whose loan applications have been approved. - Confirming bank account details and income. - Requesting further information such as copies of pay slips and or bank statements where income and bank details cannot be confirmed telephonically. - Scrutinising pay slips to confirm income and other details such as: id number, start date, employee number, bank details and occupation. - Confirming that customer's telephone numbers are correct - Ability to work on different debtor systems eg core,lms & hogan to analysis data Apply before Tuesday, August 5, 2014

2014/07/24 12:46:58 AM

Debt Collectors Call Centre Agents

My client, an emerging financial institution is looking to hire debt collectors for their micro loans devision. Only candidates who've done collections for a bank/financial institution will be...
gumtree.co.za 04/07/2014

Debt Collectors Call Centre Agents

My client, an emerging financial institution is looking to hire debt collectors for their micro loans devision. Only candidates who've done collections for a bank/financial institution will be afforded an opportunity. If you dont have banking/financial debt collection experience, please do not submit your cv. Please outline your job description in detail, what type of collections you did, the name of the bank/financial micro lending institute ie. African Bank etc.

2014/07/04 06:56:33 PM

Call Centre agents - Customer service R5500

Call Centre agents - Customer service R5500 hr / Location East London, Eastern Cape Advertised By Agency Job Type Full-Time Employment Equity Non EE/AA AFRICAN BANK(sub-contract)is looking for 12...
locanto.co.za 04/07/2014

Call Centre agents - Customer service R5500

Call Centre agents - Customer service R5500 hr / Location East London, Eastern Cape Advertised By Agency Job Type Full-Time Employment Equity Non EE/AA AFRICAN BANK(sub-contract)is looking for 12 people to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to realtec7784@gmail.com no -- Principals only. Recruiters, please don t contact this job advertiser. no -- Please, no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.

2014/07/04 12:16:47 PM

Forensic Investigator

KEY DELIVERABLES/OUTPUTS Card Fraud Issuing: Add or ensure that the correct card numbers are added and monitor card numbers deleted from the local and international Hot Card' lists on a daily basis....
pnet.co.za 23/07/2014

Forensic Investigator

KEY DELIVERABLES/OUTPUTS Card Fraud Issuing: Add or ensure that the correct card numbers are added and monitor card numbers deleted from the local and international Hot Card' lists on a daily basis. Maintain and review fraud reporting in accordance with the Card Associations' compliance standards. Monitor information reported to Card Associations and ensure corrective action is taken where required. Monitor recovery and/or destruction of compromised cards. Card Fraud Acquiring: Ensure regular ongoing merchant monitoring to identify potential fraudulent activities by: ï Ensuring that fraud awareness training and ongoing card acceptance and fraud prevention education at merchant outlets are taking place. ï Examining merchant's data security practices where required. ï Conducting site inspections where necessary. ï Recommend and implement fraud reduction initiatives at merchant outlets where required. Implement processes to ensure that potential fraudulent activity is detected timeously e.g.: ï Update and adjust merchant's daily activity pattern and update mandatory daily transactions monitoring parameters (rules). ï Investigate merchants appearing on exception reports. ï Analyse card transaction data and exception items to identify trends. ï Review and action card associations' fraud reports. ï Introduce appropriate security procedures for merchants or MCCs identified as highly fraud prone. Manage action to be taken when fraudulent activity is identified e.g. ï Recommend appropriate corrective action to be taken where it is determined that the merchant is responsible for a disproportionate level of fraud. ï Escalate fraud cases to senior management where appropriate. ï Report, and/or ensure the reporting of terminated merchants to the card associations. ï Obtain and disseminate Fraud Reporter and MOST reports to the relevant parties. Draft and implement procedures i.e. ï Implement recovered card procedures. ï Maintain documented investigative procedures governing all phases of a fraud investigation. ï Define and communicate Code 10 call procedures to internal staff (call centre) members and merchants. ï Ensure compliance with the Acquiring Monitoring Standards as prescribed by the card associations. General Research, monitor and review latest fraud trends by reading articles, conduction internet research, meeting with SABRIC and other stakeholders e.g. Management; Ensure that appropriate action is taken at the most earliest opportunity to prevent further losses resulting from fraud. Ensure that appropriate action is taken to recover losses where possible. Utilize investigation findings and report results to implement new fraud prevention measures or improve existing fraud prevention measures where necessary / possible. Identify fraud risks by doing risk assessments with Business Units/Centres; Analyse and co-ordinate data and communications received from SABRIC and distributing same to the Bank as appropriate; Compile and update of the Bank's fraud training material as and when needed; Provide fraud awareness training and ongoing support to relevant Business Units/Centres within the Bank; Investigate and report on incidences of fraud reported by the relevant Business Units/Centres/management within the Bank and report findings to relevant management; ï Out of office investigations to gather evidence/information on fraud matters, if required; ï Lodge cases at SAPS in the prescribed format when required; ï Prepare fraud loss write offs; and ï Logging incidences of fraud on the event logger on the RiskSecure system for BASEL II reporting purposes. 20. Acting as the liaison with Business Centres and other Business Units with regards to the following: ï incidences of suspected cheque fraud; ï incidences of alleged ATM fraud; ï incidences of alleged debit and credit card fraud; ï incidences of alleged merchant fraud relating to merchant acquiring; ï subpoenas served on the Bank; ï any incidences of external fraud. 21. Compile monthly/quaterly fraud statistics and report it to relevant management. 22. Implement, review and maintain all relevant Fraud Procedure Manual(s). 23. Develop a network and business relationships i.e. ï Liaise, and maintain relationship with Visa, MasterCard, Acquiring Banks, Cardholders, Merchants, SAPS, Private investigators, SABRIC. ï Represent MBL at the relevant industry forums and workshops e.g. SABRIC's Commercial Crime Steering Committee (CCSC) and South African Card Fraud Forum (SACFF) meetings and any other Forums as required. 24. Fulfil Compliance and any other duties required within Compliance Management. KEY COMPETENCIES (Skills, knowledge and personal attributes) Product Knowledge: Various card security features. Fraud types of related to bank products including but not limited to debit card, credit card, cheque, phishing, deposit fee and merchant fraud. Card Associations' rules and regulations. Card Associations' Chargeback rules. Floor limits. Issuer verification strategies. Mail order/telephone order procedures. Authorization strategies. Common points of purchase. Cheques as payment instruments. Bank Teller functions. ATMs. Skills and behaviours: Excellent knowledge of banking practices; Assertiveness; Sensitivity to appropriate style required by various interactions; Unquestionable integrity in dealing with highly confidential matters; Good communication (written & verbal); Analytical skills; Ability to meet deadlines Business and commercial awareness; Innovative thinker; Team player; Customer focused; Problem solving skills Planning and organising Analytical thinking Quality orientation; and Accuracy and attention to detail or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Other positions we have available Forensic Investigator Business Manager Dealmaker - Structured Lending

2014/07/23 03:13:49 PM

OUTBOUND SALES AGENTS

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services which is well established is looking for GREAT Outbound Sales Agent who has a strong passion for SALES to form part of...
gumtree.co.za 22/07/2014

OUTBOUND SALES AGENTS

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services which is well established is looking for GREAT Outbound Sales Agent who has a strong passion for SALES to form part of their team. Are you young, passionate, self-driven, hungry for success and love working with people? Requirements * MUST HAVE 1 year experience within a Sales Outbound Call Centre OR a minimum 2 years face to face sales experience (bank, cell phone store). *Matric/Grade 12 (Valid senior matric certificate) *A South African ID *Financial services experience advantageous *Fluent in English and 1 other South African official language *Clear criminal and credit record *Fit and proper in terms of FAIS where appropriate Position: Permanent Start date: 1 August 2014 Training: 3 weeks Work hours: Mon - Fri: 8:15am - 4:15pm Every Wed: 11:00am - 7:00pm Salary: R8 500 - R9 000 Commission (Capped, maximum of R5 600) Medical aid Pension fund MUST BE AVAILABLE TO START THE 01 AUGUST 2014 & FRIDAY (25/07/2014) THE POSITION CLOSES, so hurry if you are interested, your time is limited!!! To apply please email your updated CV, certified Matric Certificate and certified Copy of ID to

2014/07/22 07:26:55 AM

DISCOVERY AFRICAN BANK STANDARD BANK CALL CENTRE SUB-CONTRACT

12 CALL CENTRE CANDIDATES ARE NEEDED TO START AS FROM THE 31st OF MARCH WITH/WITHOUT EXPERIENCE TRAINING IS PROVIDED SUBMIT YOUR C.V @ OUR OFFICESS IN JHB CBD(NEXT TO CARLTON CENTRE) cnr KRUIS AND...
locanto.co.za 27/03/2014

DISCOVERY AFRICAN BANK STANDARD BANK CALL CENTRE SUB-CONTRACT

12 CALL CENTRE CANDIDATES ARE NEEDED TO START AS FROM THE 31st OF MARCH WITH/WITHOUT EXPERIENCE TRAINING IS PROVIDED SUBMIT YOUR C.V @ OUR OFFICESS IN JHB CBD(NEXT TO CARLTON CENTRE) cnr KRUIS AND ALBERT 12 FACTOR HOUSE OFFICE 304 FOR MORE INFOR CONTACT 0794642494 N.B IF YOU ARE REQUISTED MONEY ITS A SCAM no -- Principals only. Recruiters please don t contact this job advertiser. no -- Please no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.

2014/03/27 03:05:45 AM

HOLLARD MTN & AFRICAN BANK is looking for 12 dedic

HOLLARD MTN & AFRICAN BANK is looking for 12 dedicate candidates for more infor contact Ntombi on 0794642494 or email your CV to gravitycareers@gmail.com or submit your CV to our offices in JHB...
locanto.co.za 26/02/2014

HOLLARD MTN & AFRICAN BANK is looking for 12 dedic

HOLLARD MTN & AFRICAN BANK is looking for 12 dedicate candidates for more infor contact Ntombi on 0794642494 or email your CV to gravitycareers@gmail.com or submit your CV to our offices in JHB CBD9next to Carlton Centre@ CNR Kruis & Albert 12 Factor House Office 304

2014/02/26 07:18:32 AM

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contrac

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contract)to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to linksvacancies@gmail.com . or...
locanto.co.za 27/01/2014

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contrac

12 CALL CENTRE AGENTS FOR AFRICAN BANK(sub-contract)to start working as call centre agents immediately.no experience needed. Training provided. To apply email your CV to linksvacancies@gmail.com . or submit CV adress: cnr kruis and albert.12 factor house office 304.(next to carlton centre). Contact ABIGAIL0721003657.salary R5500

2014/01/27 10:00:10 AM

OUTBOUND SALES AGENT

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services which is well established is looking for GREAT Outbound Sales Agent who has a strong passion for SALES to form part of...
gumtree.co.za 19/07/2014

OUTBOUND SALES AGENT

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services which is well established is looking for GREAT Outbound Sales Agent who has a strong passion for SALES to form part of their team. Are you young, passionate, self-driven, hungry for success and love working with people? Requirements * MUST HAVE 1 year experience within a Sales Outbound Call Centre OR a minimum 2 years face to face sales experience (bank, cell phone store). *Matric/Grade 12 (Valid senior matric certificate) *A South African ID *Financial services experience advantageous *Fluent in English and 1 other South African official language *Clear criminal and credit record *Fit and proper in terms of FAIS where appropriate Position: Permanent Start date: 1 August 2014 Training: 3 weeks Work hours: Mon - Fri: 8:15 am - 4:15 pm Every Wed: 11:00 am - 7:00 pm Salary: R8 500 - R9 000 Commission (Capped, maximum of R5 600) Medical aid Pension fund To apply please email your updated CV, certified Matric Certificate and certified Copy of ID to

2014/07/19 01:31:37 PM

Sales agent

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services are seeking individuals who has a strong passion for SALES to form part of their team. Requirements Grade 12 or a...
pnet.co.za 18/07/2014

sales agent

ATTENTION SALES AGENTS!! One of South Africa s leading financial group services are seeking individuals who has a strong passion for SALES to form part of their team. Requirements Grade 12 or a relevant NQF 4 qualification 1 year experience within a Sales Outbound Call Centre or atleast 2 years face to face sales experience (bank, cell phone store). Financial services experience advantageous Fluent in English and 1 other South African official language Clear criminal and credit record Fit and proper in terms of FAIS where appropriate Work hours Mon - Fri: 8:15 - 16:15, Wed 11:00 - 19:00 Permanent role, basic of R8500-R9000 plus incentives (COMMISSION), medical aid and pension Start date: 1August 2014 Send a copy of your updated CV, certified copy of ID and certified copy of metric certificate to: ***email*** \" ***email*** 0714374718 or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available SALES AGENTS sales agent Customer Service Agent

2014/07/18 04:24:21 AM

CALL CENTRE VCAANCIES (AFRICAN BANK SUBCONTRACT) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to...
locanto.co.za 23/08/2013

CALL CENTRE VCAANCIES (AFRICAN BANK SUBCONTRACT) Johannesburg

Dynamic and energetic people wanted to start working as call centre customer service agents needed for AFRICAN BANK . 9 Positions available. Flexi-hours. Salary R4-6K Email detailed CV to centrerecruit@gmail.com .HOPEr 0744025138

2013/08/23 09:12:35 PM

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