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About the company: New International BPO is now recruiting Team Leaders . Duties Include: 1. Performance Management Clear and updated team KPI s Monitor and interpret team KPI s Maintain Call Centre KPI Reports Daily performance feedback discussions with TSA s and Consultants Advise on appropriate corrective actions to address non-performance Monthly Performance discussion with Consultants Coaching and mentoring of Consultants for performance improvement 2. Quality Assurance Regular QA of Consultants calls Schedule QA of Consultants calls including ad hoc requests Monitor and interpret Team QA Reports Advise on appropriate actions to address QA results Daily interaction with QA section re consultant feedback & system enhancements 3. Safe healthy and positive working environment Ensure Consultant in team has proper infrastructure and equipment to optimally perform tasks Advise and actively participate in building a supportive and positive work culture Actively involved in co-ordinating monthly themes 4. People Management Monitor volume and resources and advise Call Centre Manager on HR needs Identify Consultant training and development needs Consultant performance management Advise and give input on Consultant recognition and reward programmes Monitor shift & break adherence and advise Ensure compliance to call centre house rules & code of conduct Conduct back to work interviews Conduct weekly team meetings Proper capturing & recording of absenteeism and other HR stats and forward to HR department Ensure all Consultant documentation is forwarded to HR for safekeeping on Consultant personal file Update electronic and manual files on Consultants personal information Attend all training sessions Ensure new training material produced is effectively implemented 5. Leadership and Teamwork Provide leadership and direction for team Ensure effective teamwork Contribute as a member of Call Centre Team 6. Workflow Management Ensure staff members are provided with the relevant workflow allocation as required by the work demand Advise and give input on workforce planning process Monitor daily Call Centre workflow requirements Ensure staff members follow correct workflow processes and procedures Requirements: Matric Relevant Diploma/ Degree preferable but not required 3 years call centre experience Must have 1 years experience in managing a call centre team of at least 12-15 consultants Excellent communication skills (English) Shift work required (08h00 12am) Monday - Sunday What to include: Detailed cv (Please include month and year employed) Reason for leaving last employ Current salary Required salary Email your detailed CV to: Email your cv to cv3@odwyerpersonnel.co.za Please note only Candidates that meet the required minimum will be considered coupled with information requested above. We regret that we cannot contact all applicants regarding their status. For more vacancies visit our Page on Facebook: O Dwyer Personnel Alternatively follow us on Twitter: OdwyerPersonnel
A leading civils construction company is looking to employ an experienced Site Agent. The candidate
companies and on large projects essential - Manage site resources efficiently - Strong QA/QC & HSE
8 month contract Trade Tested Qualification SMPP Site Manager Exp - mechanical erections Safety
12 month contract Must have mechanical piping construction plating erecting experience SMPP NMPP Minimum 5 years exp
Mechanical Engineering Minimum 5 yrs in a similar position Registered with ECSA Knowledge of engineering and mining processes standards and procedures labour legislation OHSA and NEC3) ISO 9001); Project manage/planning
Site Manager required for Beira / Matola in Mozambique The following qualification / requirements
Job Name: Site Manager Qualifications/Requirements: Graduate Mechanical Engineer or National
and documentation Preparation of concept and tender designs Provide prompt responses to site queries Direction
You will be responsible for carrying out all functions of a Site Engineer ND/BTech/BSc in Civil
You will be responsible for the running of the various building sites and the overseeing the staff body BSc/BTech/ND in Building or Civil 10 years experience working with large Building projects A leading Internation Construction company
on site Knowledge of human resource principles and practices Knowledge of machines and tools
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