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Quality Assurance _ Monitoring and improving all aspects pertaining to collections across the organisation i.e. collections processes systems training and information _ Managing the quality control of 30 to 50 Call Centre Agents per month by conducting quality control audits _ Conducting searches on Cheetah to match accounts to Call Centre Agents being audited _ Auditing accounts by listening evaluating and assessing call against information captured on Cheetah as per the quality control sheet _ Conducting a minimum of 8 quality call account audits (from different metal statuses i.e. ore bronze silver gold copper etc.) per Call Centre Agent on a monthly basis and provide feedback accordingly _ Documenting quality findings and drawing up a quality plan in order to feed back to the Call Centre Agents Quality Coach Agents _ Documenting findings from the quality call evaluations for Call Centre Agents onto the quality development plan with specific focus on quality development _ Drawing up an action plan utilising the quality templates available on the shared drive _ Compiling an action plan to accompany each development plan which is specific detailed and related to the quality call _ Presenting all training issues to the Call Centre Portfolio Manager and the Quality Assurance Manager _ Preparing and planning for the specific coaching session that is required to take place with the Call Centre Agent i.e. logistics etc. _ Obtaining sign off for the development plan by the Call Centre Agents as well as their respective Supervisor or Manager _ Providing feedback and/or findings to the relevant Supervisor or Manager after each coaching session Administration _ Administering quality staff files by preparing files for the Call Centre Agents who will be audited and coached _ Maintaining and ensuring that all documents relating to the Call Centre Agent is up to date and accurate _ Saving all quality call audit sheets onto the public folder to ensure tracking monitoring and evidence for reporting purposes Reports _ Providing productivity reports to the Quality Manager within agreed timelines and ensure that reports contain the following information: o Date o Quality Coach name o Number of one-on-one coaching sessions o Number of actual staff coached o Work station checklist o Cheetah checklist o Comments etc. _ Updating the productivity report on a daily weekly and monthly basis _ Collating call audit and coaching documents and submit to Management as and when the audit is completed and signed off Adhoc projects _ Assisting with monthly branch evaluations additional tasks and special projects as and when required by Management _ Conducting group facilitation sessions as and when required or to apply for this vacancy. Recruiter Profile MBD Legal Collections Recruiter Links Company Profile Company Map Our Adverts Website Other positions we have available Quality Coach Commercial Project Analyst Human Capital Team Leader
Category Graphic Design Location Limpopo ( Potgietersrus ) Contract Full Time Listed Jun 12 2013 Expires Aug 11 2013 Looking for a Graphic designer. Must have Corel draw and Photoshop experience. R8-9000-00 per month negotiable. Please email a detailed CV to: firstname.lastname@example.org
We are a well established innovative and dynamic company recognized as the leader in the industry a great company to work for and part of a large group where our company and personal values are experienced every day. There is a terrific vibe in our company where continuous training and personal development is established and practiced. We believe that a successful career depends upon working with dynamic people. We require a young dynamic sales consultant in the Limpopo area with a minimum of four years sales experience to join our team selling IT-based financial solutions into retail and professional businesses. Requirements: Four years minimum solid sales experience with a good track record Preferably experience in the office equipment or IT sales arenas. Ability to earn high monthly commission Dynamic energetic successful Able to travel nationally A clean driving record The minimum qualification is Matric but preference will be to applicants with a Tertiary qualification Good spoken Afrikaans as well as English Skills Required: Planning organising and strategizing skills Interpersonal and communication skills Sales Negotiation and Presentation skills Problem-analysis and problem solving skills Record keeping and reporting Please send your CV to: jeff @promatch.co.za and ashley @promatch.co.za
Category Web Design & Development Location Limpopo ( Pietersburg ) Contract Full Time Listed Jun 7 2013 Expires Aug 6 2013 Website designer. Salary R15-20000 pm neg. Flash Photoshop Corel draw & knowledge of Java and Linux adv. Min 1- 2 years exp. Email a detailed CV and contactable references to: email@example.com
Duties: Desktop Support Application Support Networking support Software and antivirus installation Back ups 3g or ADSL support Printer installation and network connection Active Directory will be an advantage Exchange will be an advantage Requirements: Matric IT qualifications Own Car Must be fluent in English and Afrikaans
Category Database Location Limpopo ( Polokwane ) Contract Full Time Pay R25 000 per month (Negotiable) Extras This job is suitable for students. Listed May 21 2013 Expires Jul 20 2013 A Great business opportunity for anyone who wants to work in the comfort of their own home. This is a genuine offer and not to be confused with scams! Requirements: You will need a computer with Internet access valid email address average typing skills and basic Internet knowledge. You will be processing orders from your computer. Administration staff needed Must be/have: -Computer literate -Grade 12 -Available immediately -Good Communicating Skill -Work under Pressure for more info please send an email to : firstname.lastname@example.org LOOKING FOR 10 BEST CANDIDATES FOR THIS POSITION ASAP!!!!
Role Description Support monitor test and troubleshoot hardware and software problems. Performing and coordinating effective installation and performance of advanced operating system Hardware and software on servers and desktops. Install new software releases system upgrades and resolve software related problems. Support and maintain end user requirements including troubleshooting account maintenance and training. Maintain monitor analyze system components and make recommendations regarding computer system Security monitor network computer and disk utilization. Assist in inventory and asset management for IIT resources including software server and workstations. Conduct software and hardware evaluations provide technical analysis and implement systems to meet IIT s goals. Work with a team to automate management tasks streamline processes and perform standard Administration functions as needed. Obtain and/or maintain technical certifications necessary for continued IIT growth and success. Perform additional duties as assigned by management. Maintain professionalism good attitude and appropriate behavior with IIT personnel clients and vendors. Assist in maintaining a clean and orderly workplace/office. Technical Role description Own transport and Valid Drivers License Completed Grade 12 Completed Information Technology Certification: A / MCDST N MCSE/MCSA/MCITP preferred 3 years relevant work experience At least 1 year experience in operating Windows 2000/2003/2008 Server infrastructures At least 1 year experience in Networking infrastructure Business communication and understanding At least 2 year experience in Time and Attendance of access control Basic electronic experience
Category Web Design & Development Location Limpopo ( Pietersburg ) Contract Full Time Listed May 20 2013 Expires Jul 19 2013 Jnr Web Application Developer. Responsible for the development & maintenance of website & web based applications. 2 Yrs relevant working exp. R15-22K/m. Send your full CV with supporting docs to: email@example.com
Category Graphic Design Location Limpopo ( Pietersburg ) Contract Full Time Listed May 13 2013 Expires Jul 12 2013 Looking for a Graphic designer. Must have Corel draw and Photoshop experience. R8-9000-00 per month negotiable. Forward you full CV with supporting docs to fax: 0865639474 WE ONLY ACCEPT APPLICATIONS VIA FAX ALL OTHER MEANS OF APPLICATION WILL BE IGNORED.
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Deltech Sales professional needed Outgoing female sales person needed in Polokwane Limpopo. Internet supplier and IT company. Own transport required must have secondary education. Must be able to connect with people. Email a short paragraph of Why we should consider you for the job Along with your CV and resent photo. Basic salary and commission. NO FAXES. firstname.lastname@example.org Date: 29 April 2013 City/Town: Polokwane Location: Northern Prov. Wage/Salary: neg Start: June Duration: Perm Type: Full Time How to apply: email only Company: Deltech Contact: Manager Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
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