Jobs

Workforce Manager Ignition Group 2023-06-09 Umhlanga Job Ref #: IG-161 Industry: Call Centre Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! Job Description The Workforce Manager will play a pivotal role in dri...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready t...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!Apply directly: the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready...

Our client in the BPO sector is urgently looking for Workforce Manager: RequirementsCandidate must possess at least a Bachelor s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and a...

Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor's/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy...

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

Workforce Manager

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet operational goals and objectives Forecast staffing needs based on historical...

Senior Manager: Workforce Intelligence page is loaded Senior Manager: Workforce Intelligence Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963726 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...

Senior Manager: Workforce Intelligence page is loaded Senior Manager: Workforce Intelligence Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963726 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...

1 month ago Be among the first 25 applicants Direct message the job poster from IGT SolutionsRegional Talent Acquisition Professional1. JOB PURPOSE:The Senior - Workforce Management will lead the workforce management team and its initiatives to establish and maintain optimal staffing and service levels. The Head - WFM will work closely with workforce management staff to ensure quality of data, ac...

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management...

WFM Manager/ Workforce/Workflow Manager

Our client is a leading provider of Business Process Outsourcing (BPO) solutions, dedicated to delivering exceptional services to their clients across various industries. They prioritize quality, innovation, and client satisfaction in all aspects of their operations.The Workforce Director plays a pivotal role in overseeing the strategic direction, planning and execution of workforce management in...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that is aligned to business strategies and b...

Ten exists to become the world's most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you wi...

Overview As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure...

OverviewAs Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure ...

Ten exists to become the world's most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you wi...

Direct message the job poster from Penta ConsultingPenta Consulting are a technology service provider helping to deliver professional and managed solutions across the EMEA. We are looking for a Kronos Workforce Management Senior Consultant to join one of our customers in South Africa. This would be a 12month extendable contract.Main ResponsibilitiesConstantly and proactively Learn about and under...

About our client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.About the role: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations. This role involves optimising staffing levels, en...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor the key performance indicators (KPIs) an...