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Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready t...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!Apply directly: the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready...

1 month ago Be among the first 25 applicants Direct message the job poster from IGT SolutionsRegional Talent Acquisition Professional1. JOB PURPOSE:The Senior - Workforce Management will lead the workforce management team and its initiatives to establish and maintain optimal staffing and service levels. The Head - WFM will work closely with workforce management staff to ensure quality of data, ac...

Our client in the BPO sector is urgently looking for Workforce Manager: RequirementsCandidate must possess at least a Bachelor s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and a...

Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor's/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet operational goals and objectives Forecast staffing needs based on historical...

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Workforce Manager Ignition Group 2023-06-09 Umhlanga Job Ref #: IG-161 Industry: Call Centre Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! Job Description The Workforce Manager will play a pivotal role in dri...

Workforce Manager

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

The Driver Staffing Manager supports our operations control hub by managing all aspects of the driver team within the operations department. This includes managing driver hours from eco time, leave recording and management, and driver communication with HR and senior management. Updating the system and ensuring all data captured is correct and updated Rostering according to Bargaining council req...

WFM Manager/ Workforce/Workflow Manager

Overview As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure...

OverviewAs Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure ...

About our client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.About the role: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations. This role involves optimising staffing levels, en...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that is aligned to business strategies and b...

Can you craft engaging and compelling written content while immersing yourself in a diverse range of topics? If you have experience in copywriting, and a knack for adapting to various subjects like business, marketing, journalism, politics, and influencers, then we might have your next great job role. Some things to know about us: First, we're not like every other agency. We believe in the power ...

Ten exists to become the world's most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you wi...

Overview As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure...

OverviewAs Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure ...

Ten exists to become the world's most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you wi...