standard bank customer call centre

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Di...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches Underwriters by resolving insurance policy queries on Assurance products according to businessneeds, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Re-advertisement Vacancy AnnouncementVacancy/Reference Number: VNSA2/Position Title: Medical AssistantPosition Grade: G4 (UN Salary Scale for General Staff)Duty Station: CO Pretoria, South AfricaAppointment Type: One Year Fixed Term Contract with the possibility of extensionClosing Date: March 3ContextUnder the overall supervision of the Chief Migration Health Officer (CMHO) and the direct superv...

Job Requisition Details REQ#133239 Locations: Johannesburg, Gauteng/ Durban, KZN Closing Date: 19 April 2024 Talent Acquisition: Bongiwe Mchunu Job Family Sales and Services Career Stream Call Centre (Service) Leadership Pipeline Manage Self: Technical Job Purpose We are looking for a Client Service Specialist to provide client service support by managing / logging queries and Complaints received...

Job Title: Customer Service Consultant Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Permanent OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. ...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...

To investigate and resolve queries received nationally / regionally from corporate, private and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience. Qualifications Minimum Qualifications Type of Qualification: Secondary/High school/A levels/Matric Field of Study: Not applicable Experience...

Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required. To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory r...

Job Title: Customer Service Consultant †Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Contract  OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing reques...

Job DescriptionEngaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership with the multiple areas in the business...

Matriculants are needed urgently to work for work. energetic and well spoken, with good communication skills and ready to work in shifts. companies include standard bank, voda fone, telkom and sky net. permanent and full time jobs with a basic of over R5