standard bank call centre

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

Business Segment: Business & Commercial Banking To execute vehicle and asset finance (VAF) sales opportunities for juristic and natural persons within agreed / chosen segments and channels, to achieve the desired targets and build and manage effective relationships, focusing on "servicing to sell" to Call Centre, Branch, Relationship Banking, Internet customers and targeted campaigns clients, dra...

Job DescriptionTo strategize, plan and deliver quality campaigns according to the contact centre requirements in conjunction with the business unit executing the relevant POC (i.e., campaign specific).To develop campaigns insights and support the call centre by providing the required information to determine which campaigns to run, by when and for how long. To support and position the call centre...

Business Segment: Business & Commercial Banking To execute vehicle and asset finance (VAF) sales opportunities for juristic and natural persons within agreed / chosen segments and channels, to achieve the desired targets and build and manage effective relationships, focusing on "servicing to sell" to Call Centre, Branch, Relationship Banking, Internet customers and targeted campaigns clients, dra...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by ...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by ...

Job DescriptionTo oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk man...

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches Underwriters by resolving insurance policy queries on Assurance products according to businessneeds, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Business Segment: Archived_01_Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 To build an end-to-end SBFC guided advice centre capability for the fulfilment of all customer generated digital demand (including inbound, outbound, mobile, etc.) that focusses on orphan and small low value clients in line with the broader SBFC objectives. Qualifications Minimum Qualifica...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking To implement the SBFC Voice & Digital business model and specifically develop and grow its Virtual Advisor arm through Digital transformation ensuring efficient delivery of financial planning services to our clients.To monitor the execution of business processes throughout the Voice & Digital business.To implement business development strategies in lin...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 3 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and process cash in one of our 33 centres natio...

Business Segment: Personal & Private Banking To implement the SBFC Voice & Digital business model and specifically develop and grow its Virtual Advisor arm through Digital transformation ensuring efficient delivery of financial planning services to our clients. To monitor the execution of business processes throughout the Voice & Digital business. To implement business development strategies in l...

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street To provide client support services on technical and product related queries to clients and internal stakeholders in line with the vision, strategy and values of Global Shared Services, Client Services and Standard Bank Group. Qualifications Qualifications: MatricDiploma in Office AdministrationExperie...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by: - Analysing and auditing calls made by Account Management Consultants. - Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in te...

Job Overview Business Segment: Archived_01_Corporate Functions Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage, coach, support and lead the team towards achieving departmental targets and objectives focusing on minimising the roll rate of potential non-performing loans as per key performance indicators. Achieving goals in accordance with Regulatory Compliance whilst managing risk and ...