Quality assessment centre

.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:To process applications for credit vetting, activations, and transfer of ownership as escalated through the relevant customer acquisition workflow and queue management systems.Your responsibilities will include:To perform a deta...

Quality Assessor: Insurance Industry (USA Hours)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturin...

Job DescriptionTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improvement initia...

Job Description To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality findings and trends. Contribute towards Continuous Improvement ini...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We're a...

Job DescriptionPrimary Duties & Responsibilities The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. Conduct call assessments checks to meet SLA's; Provide assessment feedback to the agents; Attend and manage calibrations with operations teams and the client; Conduct qua...

We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town or Pretoria. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist i...

We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town or Pretoria. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels.The Quality Assurance Specialist is...

Job Description:To deliver safe, comprehensive and quality nursing care according to the Scope of Practice(ads1)Job Responsibilities:Ensure that all utilised stock and equipment are accurately chargedProvide accurate and comprehensive records of all nursing interventionsCreate a learning environment that builds staff competenceDeliver quality nursing care in collaboration with a multi-professiona...

The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more efficient for our partners. Ignition, a centr...

JOB TITLE: Quality Assurance Assessor AREA: Pretoria East INDUSTRY: Insurance SALARY / CTC : R 17 000 Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations, and client satisfaction standards. T...

Academic Reviewer - Cape ToownFull job descriptionNew Africa Centre houses the executive management of a partnership with Southern New Hampshire University to offer employment to a team of Reviewers who work remotely with the Global Education Movement s(GEM) Education Assessment Centre.New Africa Centre is looking for part-time Independent Contractors (freelancers) to assist the company on a remo...

Job category: Health, Fitness, Medical and Optometry Contract: Permanent Business Unit: Brooklyn: Pretoria West Mobile 1-3 Remuneration: R 426,864.00 EE position: No Introduction The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). 1.1 Manages cost per unit for both whole blood and specialised collections within agre...

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). KEY PERFORMANCE AREAS (KPAS) KPA 1 Financial 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target....

JOB TITLE: Quality Assurance Assessor AREA: Pretoria East INDUSTRY: Insurance SALARY / CTC : R 17 000 Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations, and client satisfaction standards. T...

JOB PURPOSEProviding comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector. This is a responsible support position that directly interfaces with and proactively supports our company's client base and various areas/branches.MINIMUM REQUIREMENTS- Matric / N4 Technical- Diploma in electronics and/or tra...

JOB PURPOSE Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector. This is a responsible support position that directly interfaces with and proactively supports our company's client base and various areas/branches. MINIMUM REQUIREMENTS - Matric / N4 Technical - Diploma in electronics and/or...