performance management call centre

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-perfor...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...

Introduction We are seeking an experienced Call Centre Supervisor to lead our team of service representatives. The successful candidate will be responsible for supervising and motivating the team, ensuring that all team members meet and exceed performance targets, and maintaining a high level of customer service. Duties & ResponsibilitiesSupervise a team of customer service representatives, provi...

Role Overview The Relationship Manager is responsible for building and maintaining strong relationships with clients in the Insurance Industry. The Relationship Manager will work closely with the Product Managers to understand the data and details around lead volumes, lead costs, conversions and profitability as well as insights into why certain campaigns and channels are performing more effectiv...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

Job Purpose: The SQL/BI Developer (Analytical Dashboards, Paginated Reports, MS SQL Server) is an important part of the Operations team. The SQL/BI Developer executes the business unit strategy and objectives through the implementation of operating tactics such as: Providing detailed and accurate Management Information reports to the Operations team. Providing detailed and accurate Management Inf...

Job Purpose: The SQL/BI Developer (Analytical Dashboards, Paginated Reports, MS SQL Server) is an important part of the Operations team. The SQL/BI Developer executes the business unit strategy and objectives through the implementation of operating tactics such as: Providing detailed and accurate Management Information reports to the Operations team. Providing detailed and accurate Management Inf...

Our client in the Banking and Investment Sector, has a fantastic opportunity for a Call Centre Manager : Asset Management. The successful candidate will be responsible for minimising financial and repetitional risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others. Job Responsibilities:Build strong relationships with ex...

Team Leader Service Desk - PNP Team Leader Service Desk Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environm...

Large Headoffice for Hospitality Travel and Tourism is looking for a suitable candidate to fill the position as Reservations Manager for our Properties. Purpose of the position To Supervise a team of Property Reservationists Key Performance Areas Ensuring that daily, monthly and annual targets are met. Monitor and Report on daily stats and performance Mentor and coach staff daily to ensure maximu...

Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry: FMCGReference Number: RDT.D.CCS.04042024COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the e...

We are seeking a highly capable Mechanical Engineer. The incumbent's responsible for minimizing plant downtime, maximizing the reliability and extend the operating life of plant equipment and machinery by implementing agreed asset care strategies and developing medium and long-term improvement plans for all equipment and machinery. In so doing, submit and manage capital and major maintenance proj...

We are seeking a highly capable Mechanical Engineer. The incumbent's responsible for minimizing plant downtime, maximizing the reliability and extend the operating life of plant equipment and machinery by implementing agreed asset care strategies and developing medium and long-term improvement plans for all equipment and machinery. In so doing, submit and manage capital and major maintenance proj...

Head of Sales: Personal Lines - GautengFull job descriptionJOB PURPOSEResponsible for tactically and strategically positioning the sales channels in the life insurance market and growing market share. To grow the existing direct sales channels, this includes life insurance, investment, funeral, digital sales, high advice teams and inbound and outbound sales.RESPONSIBILITIESFunctional Strategy For...

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...

Pretoria East Permanent 500 000 - 540 000 (Negotiable) Annual CTC Our client in the Insurance industry is seeking a Manager: IL Client Servicing Call Centre to join their team. A rewarding and challenging career opportunity for an individual with proven supervisory and problem solving skills exists in the Call Centre Department and we are inviting applicants from suitably qualified persons to app...

Team Leader Service Desk - PNP Team Leader Service Desk Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client s contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environm...

General Manager Sales and Operations - KwaZulu-Natal, DurbanThe achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse, and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer-centric front line, and ensure...

Job Description:Growth Manager is responsible for thinking, conceptualizing and end to end execution of growth management with the objective of generating higher revenues.(ads1)Job Responsibilities:Participate in retrospectives to identify improvement opportunitiesApplication of data analytics to design strategy campaigns that drive commercial benefit and adoption of acquiring products and servic...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...