Job DescriptionHandle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. Key Responsibilities Areas Respond to inbound customer telephone calls and on some occasions, initiate customer calls Provide customers wit...
Job Description:The purpose of this is role is to support the De Beers business strategy to directly drive business value, by delivering fit for purpose IM Enterprise Architecture. The role Plays a key role in supporting the Enterprise Applications and Architecture function with the definition, direction, and evolution of the De Beers IM solution architecture landscape. KEY PERFORMANCE AREAS: Wor...
Qualification Requirements:Secondary Education: Matric (Grade 12)Tertiary Education: B Degree or relevant Post Graduate QualificationYears of experience required: At least 5 to 10 years Sales Experience in the International Freight Forwarding Industry.Specific experience required: Strong sales experience and ideally has worked in a business development role.Solid working knowledge of sales, busin...
Job Description To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality findings and trends. Contribute towards Continuous Improvement ini...
Job DescriptionPeople To engage and support staff to adjust to the culture of the campaign and to achieve all KPI s (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. Stakeholder Management To ensure successful delivery of any project, programme or activity by engaging with an individual, g...
Job DescriptionRole PurposeTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improv...
Receptionist (Travel/Tourism)Southern Suburbs CPT Office based.R18K - 20 000 CTC (Neg. on exp)Our client a Leading, Established Inbound Tour Operator are looking for a receptionist to join the Team. We require an efficient, pro-active person with experience and attention to detail.The face of the company.Criteria: Matric with relevant Reception/PA experience. Tourism background is a plus. A busy ...
About our Client: Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across various sectors for enhancing productiv...
About our Client: Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across various sectors for enhancing productiv...
Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units. Key Responsibilities:1. Training Delivery Conduct new starter training as well as refresher, up-skilling and cross skilling training.2. Assessment Assessments must be completed for all training events. Remedial support must be pr...
About our Client: Join the ranks of the world's leading reinsurance company! With over 40,000 employees across numerous global locations, our client has been a pillar of the insurance industry in South Africa for over 50 years. They are at the forefront of transforming how insurance is perceived, converting uncertainty into manageable risk and driving fundamental change. Why should you choose our...
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps c...
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps c...
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement. Key Responsibilit...
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement. Key Responsibilit...
Job DescriptionJob DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.Key...
Accounts Receivable / Debtors Senior Clerks A multinational conglomerate seeks to employ experienced Accounts Receivable / Debtors Senior Clerks to join their dynamic finance team, based in Cape Town CBD. The successful candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and monthly Order-to-Cash and Cash Office teams.Duties will include, bu...
Qualification Requirements: Secondary Education: Matric (Grade 12) Tertiary Education: B Degree or relevant Post Graduate Qualification Years of experience required: At least 5 to 10 years Sales Experience in the International Freight Forwarding Industry. Specific experience required: Strong sales experience and ideally has worked in a business development role. Solid working knowledge of sales, ...
Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.The A...
Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.The A...
Unlock Your Potential: Seeking an accomplished CA(SA) for an exhilarating role as Senior Financial Manager in the dynamic realm of services excellence. Job & Company Description:A global market leader within the Services industry is currently looking for the skills of a Chartered Accountant to take on their role of Senior Financial Manager. The successful incumbent will have experience in draftin...
Why work for our client?They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.They thrive on making a difference in the lives of people and businesses. They bring passionate, fun-loving people together and give them the freedom and tools they need to look after their clients customers as if they were their own....
Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer va...
Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer va...