inbound outbound call centre jobs

Requirements: Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degreeResponsibilities: Manage large amounts...

This is a permanent full-time role as a Head of Operations in our Umhlanga site, South Africa office. The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to ove...

This is a permanent full-time role as a Head of Operations in our Umhlanga site, South Africa office. The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to ove...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.With further expansion, we currently have the role of Call Centre Agent.Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills. Key Results Areas in...

Junior Call Centre Manager QA Ignition Group 2023-07-24 Umhlanga Job Ref #: IG-277 Industry: Telecommunications Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our Operational teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The core function of the QRC team is t...

We operate and function for the benefit of those using our products, giving them an opportunity to be a part of something bigger. Our agreements with corporates across South Africa means that we can offer our products and services to those employed at these companies. Not only do they benefit from the products that they take up with us but they also become a part of our organisation and share in ...

Job Purpose Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support...

Vacancy DetailsEmployer:AVI Limited AVI Field Marketing, a division of AVI Limited, handles the sales and merchandising for the beverages, snacking, and cosmetic business units to ensure improved execution at the store level.An exciting new opportunity, therefore, exists for aCall Centre Team Leader. The successful applicant will be required to perform a customer service function, team performanc...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Supervisor in the Acquisitions Contact Centre situated at the Tracker head office based in Johannesburg to develop and implement strategies and initiatives to increase sales revenue and drive sales growth in a contact centre environment through upselling...

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Supervisor in the Acquisitions Contact Centre situated at the Tracker head office based in Johannesburg to develop and implement strategies and initiatives to increase sales revenue and drive sales growth in a contact centre environment through upselling...

These jobs were popular with other job seekersEnsure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customersAnalyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types)Load security blocks where suspicious...

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that...

We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that...

We are currently seeking highly motivated and customer-focused individuals to join our client's Legal Collections Call Centre team. As a Legal Collections Call Centre Agent, you will be responsible for handling inbound and outbound calls relating to legal collections, ensuring a positive customer experience while successfully collecting outstanding debts. This is a great opportunity to build a ca...

A GREAT PLACE TO WORK, A FRIENDLY TEAM AND FANTASTIC EARNING POTENTIAL AWAITS YOU Don't miss out! A rare opportunity has just arisen to join our dynamic Sales Team in Durba n. We are looking for an experienced Internal Sales Consultant to join our established and friendly team and hope that that person will be you! There are so many reasons to join us. We are on a sharp, progressive journey to, n...

A GREAT PLACE TO WORK, A FRIENDLY TEAM AND FANTASTIC EARNING POTENTIAL AWAITS YOU Don't miss out! A rare opportunity has just arisen to join our dynamic Sales Team in Durba n. We are looking for an experienced Internal Sales Consultant to join our established and friendly team and hope that that person will be you! There are so many reasons to join us. We are on a sharp, progressive journey to, n...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Description SummaryThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.Duties and ResponsibilitiesDeals with client queries via telephone in adherence with Call ...

Who are we?Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designe...

The Risk Management Nurse's role is to reduce unnecessary and/or excessive use of healthcare providers by members that have been identified through claims analyses as high utilisers. The Risk Management nurse engages with the high utilising members/employees (and with their treating providers where indicated) to assess the reason for high utilisation, and to implement risk management intervention...

The Risk Management Nurse's role is to reduce unnecessary and/or excessive use of healthcare providers by members that have been identified through claims analyses as high utilisers. The Risk Management nurse engages with the high utilising members/employees (and with their treating providers where indicated) to assess the reason for high utilisation, and to implement risk management intervention...

Who are we?Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, design...