inbound call centre vacancies in johannesburg

Key Purpose The primary function of this role is to effectively provide ongoing support to external clients by providing high quality levels. Areas of responsibility may include but not limited to Assist clients, in an inbound call centre environment, to resolve a variety of different queries, relating, for example to: Client-specific policy details, Policy information, Product information etc. C...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...

The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven. Support the Financial Advisors and provide them with detailed information regarding their clients' portfolios Managing the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platform Assist the Financial Adv...

The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients' portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Adviso...

Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENTS: 2 years proven client service/call centre experience Medical Aid understanding and servicing experience Individual life policy administration knowledge and experience Intermediary MS Office, especially E...

Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeo...

NB: This position is based in Johannesburg (partly Hybrid) We are looking for someone who will be able to fulfill the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. Ensure that ...

NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...

Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...

Insurance Outbound Sales Agent Randburg Basic Lucrative Commission and Incentives  Main purpose of the job: We are looking for dynamic, target drive, money hungry individuals who want to build a career in the call centre environment. We offer a basic salary, plus commission and other attractive incentives. You will be responsible for meeting and exceeding monthly sales targets through inbound an...

Customer Service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (incl...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professionally and art...

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound calls timeously. Be professional and polit...

Providing introductory information to new customersEnsuring that customers are satisfied with products or services.Following up with clients or customers to check that they re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client s or customer s questionsEscalating queries and conce...

The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...

Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...

Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...

Inbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing. REQUIRE...

Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professi...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professionally and art...

Customer Service F Contract Position 3 year Contracts based in Randburg To Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to corre...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

PURPOSE Maintain and Support Information Technology Systems at RTT Group Branches and Customer Sites JOB OUTPUTS AND KEY PERFORMANCE INDICATORS 1.    Daily Tasks Weekly rotational shift Ensure your on-time arrival and availability on site at the RTT JetPark. Perform various tasks as delegated by operations manager or supervisor. Answer inbound telephone calls within 30 seconds. Ensure all new...