inbound call centre jobs

M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities wil...

My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract.... The contact centre service will support the channels below (and any other new channels): Email support. Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support. Special projects...

My client is seeking a Quality Assurance Agent with 5 year†s quality management experience in a Call Centre environment to join their team on a 3 year contract. Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as HEA...

These jobs were popular with other job seekers Drake Personnel (SA) Pty Ltd - Cape Town Drake Personnel (SA) Pty Ltd - Cape Town Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smart...

Requirements: Tourism industry consultant Making online and telephonic bookings for hotel and tourism industry Previous experience preferable but not necessary Good potential for growth within the company Must be fluent in English Language Call centre based in Green Point Salary between R apply below to R apply below per month

The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.Job purpose: Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, ...

We provide a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support servi...

Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we're HIRING!! This role plays an integral part in our team, as you are the first point of contact between our customers and the Company and a...

PC3168 - Contact Centre Team Leader Sandton Based (12 Months Fixed Term Contract) Login Designation: PC3168 - Contact Centre Team Leader Sandton Based (12 Months Fixed Term Contract) Category: Ops & Admin - OF6310 Posted by: Alexander Forbes Posted on: 13 May 2024 Closing date: 20 May 2024 Location: Sandton Purpose of the Job: A team leader is responsible for overseeing the performance of a team ...

3 days ago Be among the first 25 applicants Company DescriptioniKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a similar role to join their team. JOB PURPOSE Product Experts provide high-quality first-line support and remote care to the company's USA customers. They maintain high customer...

TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a similar role to join their team. JOB PURPOSE Product Experts provide high-quality first-line support and remote care to the company's USA customers. They maintain high customer...

TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a similar role to join their team. JOB PURPOSE Product Experts provide high-quality first-line support and remote care to the company's USA customers. They maintain high customer...

Job description Client Relationship Officer Group Schemes R15 000 - R22 000 pm Job Summary Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans. Key Responsible Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care suppor...

Job descriptionClient Relationship Officer Group SchemesR15 000 - R22 000 pmJob SummaryProvide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.Key Responsible Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care support to ...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest growing tech company in the logistics industry. Like many popular marketplaces, we're asset light i.e., we don't own any vehicles or employ any drivers. We work with our t...

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love. Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of ...

Our client based in Century City is seeking Tswana Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract ...

Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing previous inquiries an...

Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing previous inquiries an...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Prope...