duties of a team leader in call centre

To manage the Human Resources and Transformation of the organization which includes providing strategic direction from an HR and Transformation perspective, overseeing HR practices, processes, and strategies, ensuring payroll accuracies. Duties include overseeing the recruitment process, planning and implementing training programs for staff and ensuring that employees follow best practices and co...

Contact Centre Agent (Graduate) page is loaded Contact Centre Agent (Graduate) Apply posted on Posted 3 Days Ago job requisition id JR9070 Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About our company Work is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online f...

Contact Centre Agent (Graduate) page is loaded Contact Centre Agent (Graduate) Apply posted on Posted 3 Days Ago job requisition id JR9070 Kick-start your career in the online gaming world and experience the very latest in technology and innovation. About our company Work is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online ...

Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert betting support both online and in store. We ...

As a receptionist, you will be the first point of contact for our company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting as the front line o...

As a receptionist, you will be the first point of contact for our company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting as the front line o...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

THIS POSITION IS WITH THE ZIMBABWEAN OPERATIONS OF A LEADING WHOLESALER, RETAILER & NATIONAL FRANCHISEE OPERATION IN THE GLASS, ALUMINIUM, AND RELATED OFFERINGS. KEY ROLE INFORMATION: Initial contract management position with potential to transition to GM role (subject to approval and recruitment process) Harare, Zimbabwe Posted 16 May 2024 by Trelostone Industries Job ZW/TSI/002 ABOUT THE POSITI...

Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert betting support both online and in store. We ...

Pretoria Call Centre Team Leader 13000 to 23000 Call Centre Team Leader (Media and Printing) Our client in the Media and Printing industry has an opening for a team leader in their call centre department. They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services. Duti...

Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert betting support both online and in store. We ...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

Intercape is looking for Regional Technical Manager to join their team based in Gauteng Staff performance managed Constructive regular feedback Clear concise instructions Competent people to be empowered Adequate resources e.g. machines tools Technical Department goals supported Initiate and maintain performance appraisals for workshop technical personnel Disciplinary action taken when needed Sup...

POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures ...

POSITION PURPOSEResponsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures t...

Broker Team Leader - DurbanFull job descriptionIntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

Intercape is looking for Regional Technical Manager to join their team based in Gauteng Staff performance managed Constructive regular feedback Clear concise instructions Competent people to be empowered Adequate resources e.g. machines tools Technical Department goals supported Initiate and maintain performance appraisals for workshop technical personnel Disciplinary action taken when needed Sup...

THIS POSITION IS WITH THE ZIMBABWEAN OPERATIONS OF A LEADING WHOLESALER, RETAILER & NATIONAL FRANCHISEE OPERATION IN THE GLASS, ALUMINIUM, AND RELATED OFFERINGS. KEY ROLE INFORMATION: Initial contract management position with potential to transition to GM role (subject to approval and recruitment process) Harare, Zimbabwe Posted 16 May 2024 by Trelostone Industries Job ZW/TSI/002 ABOUT THE POSITI...

What We'll Bring:Special Handling is charged with managing the various touch points email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices. We are a globally integrate...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENTS: 2 years proven client service/call centre experience Medical Aid understanding and servicing experience Individual life policy administration knowledge and experience Intermediary MS Office, especially E...

NEW EMPLOYMENT AVAILABLE Title: Fitment Centre Manager (Glass & Auto Fitment Centres) Area: Ladysmith Industry: Glass & Auto Fitment Centres Ref No.: TRG 2080 Salary: Market related TGP R450 000 R650 000 PA (Neg on industry exp) Start Date: Immediate / Negotiable Equity Requirement : Open to all designated groups but preference will be given to previously disadvantaged groups. An opportunity for ...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!Apply directly: the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready...

1 week ago Be among the first 25 applicants Direct message the job poster from Intersect-HP a TELUS International Company Talent scout. Dream job finder. People pleaser.Position: Operations Team Leader - German speaking Department: Operations Overview: Manages and oversees the activities of a team of Customer Support Specialists, ensuring that each individual performs at par with the standards se...

Luxury lodge & hotel group based in Bryanston requires an experienced Reservations Consultant with at least 3-5 years experience in a reservations department for multiple properties. The successful candidate should be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group. Duties: Manage daily administrative tasks pertaining to the r...