customer support manager jobs

3 days ago Be among the first 25 applicants Company DescriptioniKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

JOB SUMMARY: As a Customer Support Manager, you will play a pivotal role managing the daily operations of the department, by providing leadership and guidance to the team ensuring a seamless and courteous management of all customer communication and engagements resulting in customer loyalty and satisfaction. In addition to overseeing the departments communication channels, the customer support de...

Job Description Are you a dynamic leader with a passion for customer satisfaction? iKhokha is looking for an experienced, self -driven and motivated Customer Support Team Leader to join our team. Join us in shaping exceptional experiences for our valued merchants! So, what will you do? You will oversee and monitor call centre employees. Provide training and feedback. Ensure the team KPI s are met...

Well established Call Centre based in Rosebank Call CentreTeam leader to support and monitor team performance, 8-5 Monday to Friday, some weekend work (in exchange for time off)Must have Call Centre experience, excellent communication skillsGood telephone skillsAble to provide support and correction when necessaryMust have good MS skills, especially ExcelAdministration skills are vital to this ro...

Well established Call Centre based in Rosebank Call Centre Team leader to support and monitor team performance, 8-5 Monday to Friday, some weekend work (in exchange for time off) Must have Call Centre experience, excellent communication skills Good telephone skills Able to provide support and correction when necessary Must have good MS skills, especially Excel Administration skills are vital to t...

Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation procedures as required.- Collaborate with...

Job Requisition and Talent Acquisition details REQ: 133556 TA Consultant: Lebohang Monate Advert closing date: 31/05/2024 Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Managers Job Purpose To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others . Job Re...

Rentokil Initial: Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, sci...

Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the companys customers and sales team.MAIN DUT...

Assistant Vice President, Banking Customer Care for - Johannesburg, South Africa - Genpact Description _With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it. We dream in digital, __dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. _ _We'r...

Job Title: Aftersales and Continuous Support Engineer Location: Benoni Overall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing aftersales and site service records, handling...

Job Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing aftersales and site service records, handling c...

Minimum Requirement Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (5 years) in a technical support leadership role within the ISP industry. Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services. Excellent leadership, communication, and interpersonal skills. Ability to effectively pri...

... Financial /Shareholder Returns To manage the divisional budget and cost centres. Consolidating budget reports in the division. To assist in reporting activities and preparing comparative reports. Internal /Operational Processes To serve as strategic advisor and counsel to Divisional Executive. To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic...

... Financial /Shareholder Returns To manage the divisional budget and cost centres. Consolidating budget reports in the division. To assist in reporting activities and preparing comparative reports. Internal /Operational Processes To serve as strategic advisor and counsel to Divisional Executive. To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic...

About our client: Our client, with 15 years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options, as well as generous leave policies. Growth and learning is encouraged which ensure...

To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long-term planning, execution and measurement of developmental and deal activity across the     To serve as strategic advisor and counsel to Divisional Executive.  To monitor, evaluate and measure the timeous implementation of strategic obje...

About Quantanite:Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.Position Available:Team Leader Your Role at Quan...

The purpose of the position is to assist the Call Centre Insurance Manager lead and manage the effectiveness of the department - ensuring that acceptable levels of sales, quality and compliance are being maintained. Responsibilities Key performance areas: Achieve the desired levels of operational sales efficiency within the Call CentreDevelop team capabilities to meet the department sales strateg...

At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!We're committed to bui...

Description A well established IT company are seeking to employ a competent Office Manager / Customer Account Manager. Requirements: Would suit an energetic individual who has a passion for IT technology and service excellence. Industry experience Management experience Atleast 5-years of experience in customer service sales and support, team management and with a background of IT products and ser...

3 weeks ago Be among the first 25 applicants Direct message the job poster from The Shoprite Group of CompaniesResponsible to lead the Technology Service Management Centre (SMC) team for all brands across all geographies.Collaborate across Technology disciplines to continuously refine customer service processes.Manage Business stakeholders and Service Provider relationships.Resource Management:Su...

ABOUT THE JOBAs a Customer Success Manager (CSM) you are at the center of our mission statement to make every customer a reference and success. In this role, you will manage a portfolio of around 35 customers across the Benelux region. You will be responsible for the day-to-day customer success activities spanning from the last phase of the sales cycle, initial onboarding to continued proactive e...

ABOUT THE JOBAs a Customer Success Manager (CSM) you are at the center of our mission statement to make every customer a reference and success. In this role, you will manage a portfolio of around 35 customers across the Benelux region. You will be responsible for the day-to-day customer success activities spanning from the last phase of the sales cycle, initial onboarding to continued proactive e...