customer service call centre agents johannesburg jobs

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

Requirements: Grade 12 A Diploma/Certificate in Supervisory Management Diploma/Certificate Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) 4 years overall experience required for the role 2 years of the overall experience should be as a second in charge (2IC) to a Team Leader Responsibilities: Ensure agent and team achievement against set KP...

Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South AfricaQuality Assurance Motor Support (JG9) X22 positions are available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance ConsultantDivision: Motor Support: Quality Assurance. Reports to: First Line Manager: Quality Assurance.Job grade: 9Location: JHBWHAT WILL YOU DO?The Quali...

Team Leader - Night Shift (Gauteng) Are you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment. Requirements 1 y...

Team Leader - Night Shift (Gauteng) Team Leader Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client s contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a night shifted environmen...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

Available position for Customer Service Agents in SpartanRequirementsMust have matricMust come from technical background/call centre in breakdown assistanceClient service representative experience2 years in call centre for breakdown assistanceMust have knowledge of CRM systems and practices

Available position for Customer Service Agents in Spartan Requirements Must have matric Must come from technical background/call centre in breakdown assistance Client service representative experience 2 years in call centre for breakdown assistance Must have knowledge of CRM systems and practices

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Who we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pro...

Job Purpose Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? We are seeking experienced travel consultants nationally ( Johannesburg/Durban/Cape Town) Call Centre. Our travel consultants provide world-class service by effectively managing and co...

Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South Africa Quality Assurance Motor Support (JG9) X22 positions are available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant Division: Motor Support: Quality Assurance. Reports to: First Line Manager: Quality Assurance. Job grade: 9 Location: JHB WHAT WILL YOU DO?The ...

Customer Service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (incl...

The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Customer Service F Contract Position 3 year Contracts based in Randburg To Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to corre...

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: Validate information captured by the Agents are correct. Validate sales are compliant. Validat...

Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professi...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

OVERALL PURPOSE OF JOB: The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Conta...

Shift Supervisor: Monitoring Control Centre - JhbListing reference: track_001149Listing status: OnlineApply by: 12 January 2024Position summaryIndustry: Telecommunication ServicesJob category: Telecommunication and Mobile SystemsLocation: JohannesburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTRACKER requires the services of a Shift Supervisor in the Monitoring Con...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...