customer experience manager vacancies

To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strate...Responsibilities: Operational Planning: Develop and implement strategies to achieve a mean time to resolve of less than 1 day. Identify and inte...

Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries. MUST SPEAK ENGLISH AND NDEBELE OR SISWATI FLUE...

Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries. MUST SPEAK ENGLISH AND...

Newrest is a Multi-Sector Catering Company with 40,000 employees in 54 countries, the Newrest Group, with a turnover of €1,682 million in 2022 and a targeted turnover of €2,300 million in 2023. Newrest South Africa, the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure that a complete unit tour is done daily and check with the teams if everyt...

Overview Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry.The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.Responsibilities: Manage a team ...

A well established IT company are seeking to employ a competent Office Manager / Customer Account Manager.Requirements:Would suit an energetic individual who has a passion for IT technology and service excellence.Industry experienceManagement experienceAtleast 5-years of experience in customer service sales and support, team management and with a background of IT products and services.Certificati...

Our Tooling client is currently looking for a Credit Controller based in Edenvale, JHB Must have experience in Excel up to Pivot Tables This role is to manage the credit control process from start to finish, ensuring timely payments are made by clients. You will also be tasked with carrying out credit checks on new clients, monitoring existing clients, handling customer queries and disputes, reco...

WHAT YOU LL DOLead, coach and motivate your teamAre aware of the stress points within your team and act to address those in real-time first. Mentor all agents on the company values and expected behaviours Create an environment promoting team development and building Constantly push the team to improve through the right metrics and challengesConduct monthly performance reviews and ensure performan...

Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Customer service Risk management Administration and reporting Staff management Requirements: Dipoma/ degree (construction or project related) Diploma/ degree with financial modules will be an advantage Professional membership in the facility/ construction management industry would be a...

Job Summary: The Customer Service Manager will play a pivotal role in enhancing the customer experience and supporting the sales team to achieve their objectives. By managing the customer service team, optimizing sales support processes, and ensuring smooth sales operations, the CSM will contribute significantly to the companys growth and customer loyalty. Key Responsibilities: Team Management: -...

Strategic role responsible for overseeing the day to day operational management functions of a super regional shopping centre.This includes managing the operational teams, technical services, building maintenance, soft services, health and safety compliance and budget management.Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Custom...

Duties & Responsibilities Collecting and analysing customer data Tracking sales representatives activities Managing sales pipeline / opportunities for sales representatives Using CRM systems to manage relationships. Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives ...

These jobs were popular with other job seekersWe are a UK and SA based cloud telecoms business covering the entire product set hosted telephony, connectivity, mobile, etc. We are looking for talented sales staff to join our dynamic team selling into the UK market. Duties & ResponsibilitiesTasks will include: Manage, Retain and Grow revenue in line with SCG's growth targets against an assigned set...

Strategic role responsible for overseeing the day to day operational management functions of a super regional shopping centre. This includes managing the operational teams, technical services, building maintenance, soft services, health and safety compliance and budget management. Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Cust...

Overview Hire Resolve s client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.Responsibilities: Manage a team...

About Quantanite:Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service.With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.Position Available:Team Leader Your Role at Quant...

One of our clients in the Digital Business Solutions industry has a 12 month contract vacancy available for a Dynamics 365 Solutions Architect (Customer Engagement) to join their team. The Solutions Architect is responsible for the implementation of the design and the testing and maintenance of solutions. Key Responsibilities: Deep and extensive working knowledge of solutions within your primary ...

One of our clients in the Digital Business Solutions industry has a 12 month contract vacancy available for a Dynamics 365 Solutions Architect (Customer Engagement) to join their team. The Solutions Architect is responsible for the implementation of the design and the testing and maintenance of solutions. Key Responsibilities: Deep and extensive working knowledge of solutions within your primary ...

To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards.

A well established IT company are seeking to employ a competent Office Manager / Customer Account Manager. Requirements:Would suit an energetic individual who has a passion for IT technology and service excellence.Industry experienceManagement experienceAtleast 5-years of experience in customer service sales and support, team management and with a background of IT products and services.Certificat...

Business unit, Department, Reporting Business Unit: CPS Department: Field Services Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.Key Deliverables / Primary Functions Continuously use appropriate operatin...

Business Unit, Department, Reporting Job grade/level OP1 Business Unit Cloud Platform Solutions Department Field Services Position reports to Operations Manager: Field Services (M6) Span of Control Where relevant Core Description To provide technical support for incidents arising from the hardware deployed in the stores.Key Deliverables / Primary Functions Onsite Support Monitoring system alerts ...

Strategic role responsible for overseeing the day to day operational management functions of a super regional shopping centre. This includes managing the operational teams, technical services, building maintenance, soft services, health and safety compliance and budget management. Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Cust...

Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Customer service Risk management Administration and reporting Staff management Requirements: Dipoma/ degree (construction or project related) Diploma/ degree with financial modules will be an advantage Professional membership in the facility/ construction management industry would be a...