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Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections and stakeholder ...
Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and training Target dri...
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections and stakeholder ...
Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...
Contact Centre Manager
Contact Centre Manager(JB1779)
CUSTOMER CONTACT CENTRE MANAGER
Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI s and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....
Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI's and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....
Operations Manager - Retail Contact Centre - Cape TownCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insuran...
Manager Contact Centre, Customer Collections Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives. Qualificati...
MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...
MAIN PURPOSE OF THE ROLETo manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.DUTIES AND RESPONSIBILITIESOverall management of the sales divisionsOversee performance of campaigns to ensure achievement of targetsManagement of relationships with key partners, int...
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...
Senior Sales Manager -Contact Centre
RESPONSIBILITIESResponsible for all contracts of the company in pre-contract phase and execution phase, and supervision of all company's projects.Contracts Management in pre-contract phaseAnalyses the conditions of the contract, put forward countermeasures, review bidding documents, and chair the contract negotiation in the bidding process.Drafts and prepares the main contract according to market...
RESPONSIBILITIESResponsible for all contracts of the company in pre-contract phase and execution phase, and supervision of all company s projects.Contracts Management in pre-contract phaseAnalyses the conditions of the contract, put forward countermeasures, review bidding documents, and chair the contract negotiation in the bidding process.Drafts and prepares the main contract according to market...
RESPONSIBILITIES Responsible for all contracts of the company in pre-contract phase and execution phase, and supervision of all company's projects. Contracts Management in pre-contract phase Analyses the conditions of the contract, put forward countermeasures, review bidding documents, and chair the contract negotiation in the bidding process. Drafts and prepares the main contract according to ma...
RESPONSIBILITIES Responsible for all contracts of the company in pre-contract phase and execution phase, and supervision of all company s projects. Contracts Management in pre-contract phase Analyses the conditions of the contract, put forward countermeasures, review bidding documents, and chair the contract negotiation in the bidding process. Drafts and prepares the main contract according to ma...
Leap29 have an exciting new job opportunity available on behalf of an electricity producer who focus on Renewables projects Globally. The position which we are seeking to fill is for a Contract Manager to be involved on a portfolio of projects across all Solar, Wind, and BESS technologies in both EPC and O&M Business Lines which will support the project team on contractual and legal aspects. Resp...
Job Description Stop, if you are a Contract Manager this is a fantastic opportunity to be a part of a very successful industrial manufacturing company.Requirements: Matric Degree or CIPS qualification Extensive procurement contract experience 5 years experience Industrial manufacturing industry experience
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