contact centre trainer jobs

Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Operations Trainer - Automotive Contact Centre This advertiser has chosen not to accept applicants from your region. Thepurpose of the Operations Trainer role is to deliver product andtechnical training into assigned operational business units.Key Responsibilities:1.Training Delivery Conductnew s...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

JOB DESCRIPTION DEPARTMENT: MONITORING CENTRE POSITION: LEAD MONITORING CENTRE ASSOCIATE MONITORING CENTRE SUPERVISOR (MCS) INCUMBENT: REPORTS TO: MANAGER I, MONITORING CENTRE SUBORDINATES: MONITORING CENTRE ASSOCIATES INTERNAL CLIENTS: Management Operations functions Residential Business Commercial Business EXTERNAL CLIENTS: Clients QUALIFICATION & EXPERIENCE: Matric Grade B PSIRA Registered Mon...

The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...

The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

SALES AGENT NIGHT SHIFT Looking for a job to challenge your excellent customer service skills? Look no further.....We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...Job Description...

Process Trainer - Insurance Contact Centre (US Hours)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufac...

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. Leading and managing a team of Call Centre Agents to achieve client SLA requirements Continu...

Operations Trainer - Utilities Contact CentreFull-timeWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Full job description ROLE: Group Training Facilitator COMPANY: Meondo Holdings REPORTS TO: HR Manager and HR Director LOCATION: Westville CONTRACT: Permanent CORE PURPOSE To be a multi skilled facilitator across Collections, Customer Services and Telco To be flexible and adaptable with working UK and US hours To provide a professional and efficient admin support function to the training departmen...

As an Application Support Specialist, you will be working as a member of the PSO & QA team, working alongside the Software Development, to provide application support across a range of web and desktop bespoke applications. The PSO & QA Team also collaborate closely with clients to provide seamless solution integration. Responsibilities : To provide QA (Quality Assurance) for software developments...

As an Application Support Specialist, you will be working as a member of the PSO & QA team, working alongside the Software Development, to provide application support across a range of web and desktop bespoke applications. The PSO & QA Team also collaborate closely with clients to provide seamless solution integration. Responsibilities : To provide QA (Quality Assurance) for software developments...

Job DescriptionDo you dare to make a difference?Are you a Registered Manager looking for a change?National Neurological Services are currently recruiting a Registered Manager for our Neuro Rehabilitation Centre in Rochdale. We are looking for someone who has a genuine passion for supporting colleagues and residents to unlock their full potential.This role supports some incredible individuals with...

Job DescriptionDo you dare to make a difference? Are you a Registered Manager looking for a change? National Neurological Services are currently recruiting a Registered Manager for our Neuro Rehabilitation Centre in Rochdale. We are looking for someone who has a genuine passion for supporting colleagues and residents to unlock their full potential. This role supports some incredible individuals w...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pro...

Supervisor: Call Centre | Europcar | Bruma Details Closing Date 2024/05/02 Reference Number MOT240426-7 Job Title Supervisor: Call Centre | Europcar | Bruma Branch/Department Call Centre, Zulberg Close Job Type Classification Permanent Location - Town / City Bruma Location - Province/Area Gauteng Location - Country South Africa Job Description Europcar has a permanent opportunity available for a ...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring that clients are aware of the actions that are being underta...

The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring that clients are aware of the actions that are being underta...

Send an email about this job to a friend or to yourself. Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our ...

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africas biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thats just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at...