contact centre jobs

Contact Centre Agent (Graduate) page is loaded Contact Centre Agent (Graduate) Apply posted on Posted 3 Days Ago job requisition id JR9070 Kick-start your career in the online gaming world and experience the very latest in technology and innovation. About our company Work is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online ...

Our client, a specialist in Telecommunications , is looking for a Senior NOC Engineer to join their team in Midrand . Duties and Responsibilities 1. Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests. 2. PRTG Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors...

Responsibilities:Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutionsQualifications:MatricDegree or similar qualification and/or experienceStrong communication skillsMinimum 5 - 7 years' experience in customer services

Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager.The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.The responsibilities will include, however is not limited to: Be the first point of contact for all clients when there is a...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and training Target dri...

Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Operations Trainer - Automotive Contact Centre This advertiser has chosen not to accept applicants from your region. Thepurpose of the Operations Trainer role is to deliver product andtechnical training into assigned operational business units.Key Responsibilities:1.Training Delivery Conductnew s...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Duties & Responsibilities Preferred & backup agents for Top Customers. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on the online self-s...

Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager.The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.The responsibilities will include, however is not limited to: Be the first point of contact for all clients when there is a...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre

Posted 30 Apr 2024 by Lesley Snyman and associatesPromote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff.Minimum Requirements and Qualifications:Matric / Grade 123 years experience in customer service, including sales and lead generationComputer literate in MS Office, SAP experienc...

Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

Operations Manager - Shopping Centre, Cape TownReputable Property firms seeks diligent indiv. Pivotal role to formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities.Main Responsibilities:Develop and implement planned, preventative and emergency maintenance plans.Ensure all the life ...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Junior Operations Manager - Audit Support Contact Centre (US Hours) at WNS.Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain e...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Essential Requirements : Grade 12 certificate At least 2 years Call Centre experience is an advantage Completely fluent in both English and Afrikaans both written and spoken Call Centre/Customer Service qualification preferred Be able to work flexible hours between January and April annually Must be Computer literate: Microsoft; Syspro an advantage Duties and Responsibilities : Manage the opening...

Our client, a specialist in Telecommunications , is looking for a Senior NOC Engineer to join their team in Midrand . Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests. PRTG Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal NOC group of ...

The duties will include but will not be limited to: Assists the technicians in raising of quotes and the creation of job cards Manages and reports on the progress of all repairs undertaken Provides dealers and end-users with feedback with respect to all work undertaken General administration and coordination with respect to service calls in the Service Centre Maintain a database of all workshop r...

Response Centre Operator - South Africaull job descriptionDesignation:Response Centre Operator Category:MultiChoice South Africa Level: Closing date:15 May 2024 Position Type:Permanent Location:MultiChoice City Job Description: The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...