Wed Mar 27 2024 08:30:21 GMT+0000 (Coordinated Universal Time)

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Specialist - Network Sub-systems.Technology Information

MTN Group -

    Mission/ Core purpose of the Job: (Short description)To ensure that the data and switching requirements as per business requirements are fulfilled: Responsible for operational planning, implementation, support and maintenance of HLR-FE/MBC/PG/MGW/STP/SS7 To initiate actions to optimise the network (continuous improvement). To ensure that the operational structure on AXE/CPP systems is optimally i...

    8 days agoneuvoo.com
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    Customer Care Consultant

    CallForce - Cape Town, Western Cape

      Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

      30+ days agoneuvoo.com
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      Vodacom Team Leader : Quality Analyst

      Ison Xperiences - Gauteng

        Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas:Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring...

        5 days agofindojobs.co.za
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        Vodacom - Insurance Sales Agents

        Ison Xperiences - Gauteng

          Outbound Sales Agent Based in Randburg Basic and Commission Main purpose of the job: The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to actively sell Funeral Cover within a pressurised environment. Key responsibilities: Conduct outbound calls and selling Funeral products Will have to ...

          8 days agofindojobs.co.za
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          Vodacom Postpaid- Customer Service Team Coach

          Ison Xperiences - Gauteng

            OVERALL PURPOSE OF JOB:The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Contac...

            5 days agofindojobs.co.za
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            Vodacom Funeral : Outbound Sales Agents

            Ison Xperiences - Gauteng

              Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...

              8 days agofindojobs.co.za
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              Vodacom Device / Insurance : Quality -Verification

              Ison Xperiences - Gauteng

                Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: Validate information captured by the Agents are correct. Validate sales are compliant. Validat...

                8 days agofindojobs.co.za
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                Vodacom Prepaid : Contact Centre Agent

                Ison Xperiences - Gauteng

                  Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                  8 days agofindojobs.co.za
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                  Vodacom Call Centre Jobs Growth Manager Acquiring Services

                  Vodacom - Gauteng

                    Job Description:Growth Manager is responsible for thinking, conceptualizing and end to end execution of growth management with the objective of generating higher revenues. ads1 Job Responsibilities:Participate in retrospectives to identify improvement opportunitiesApplication of data analytics to design strategy campaigns that drive commercial benefit and adoption of acquiring products and servic...

                    12 days agofindojobs.co.za
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                    Technical Support Consultant

                    Talentcru - Gauteng

                      Our client is currently recruiting for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a 6-month contract with extension (Project based). ROLE PURPOSE The primary purpose of this role is to function as a 2nd level Support Consultant in the ...

                      8 days agofindojobs.co.za
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                      Executive Support Engineer

                      Nexio -

                        ROLE PURPOSE The Exec Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email or Automation. The Exec Support Engineer will proactively check the health status of VIP hardware, software and network environment, while providing the highest customer service. The engineer answers incoming calls, tracks all information on the Remedy system along with their ...

                        14 days agofindojobs.co.za
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                        VODACOM TEAM LEADER : QUALITY ANALYST

                        Randburg Central, Randburg and Ferndale

                          Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targets Monitoring performance and ensu...

                          30+ days agojobplacements.com
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                          Senior Core Voice Engineer

                          Reflex Solutions - Gauteng

                            These jobs were popular with other job seekers Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of compani...

                            20 days agofindojobs.co.za
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                            Senior Core Voice Engineer

                            Rosebank, Rosebank and Parktown

                              About Reflex Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-hou...

                              23 days agopnet.co.za
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                              Senior Voice Engineer Rosebank

                              Rosebank, Rosebank and Parktown

                                About Reflex Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-hou...

                                23 days agopnet.co.za
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                                VODACOM PREPAID : CONTACT CENTRE AGENTS

                                Randburg Central, Randburg and Ferndale

                                  Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                                  30+ days agojobplacements.com
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                                  VODACOM POSTPAID- CUSTOMER SERVICE TEAM COACH

                                  Randburg Central, Randburg and Ferndale

                                    OVERALL PURPOSE OF JOB: The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Conta...

                                    30+ days agojobplacements.com
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                                    Tech Support Customer Service Representative

                                    Cape Town, Western Cape

                                      Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA Understanding and ow...

                                      30+ days agojobplacements.com
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                                      VODACOM : REAL TIME ANALYST

                                      Randburg Central, Randburg and Ferndale

                                        The Real-Time Analyst Summary of Dutie s:Â As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the cal...

                                        30+ days agojobplacements.com
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                                        VODACOM FUNERAL : OUTBOUND SALES AGENTS

                                        Randburg Central, Randburg and Ferndale

                                          Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...

                                          30+ days agojobplacements.com
                                          See more details

                                          VODACOM PREPAID : CONTACT CENTRE AGENTS

                                          Randburg Central, Randburg and Ferndale

                                            Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                                            30+ days agojobplacements.com
                                            See more details

                                            Support Agent

                                            Support Services - Umhlanga, Durban

                                              SUPPORT AGENT VACANCY:We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team.The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE:Our customers deserve service excellence and that is each Support Agent's primary goal - providing...

                                              30+ days agojustthejob.co.za
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                                              Support Agent

                                              Support Services - Umhlanga, Durban

                                                We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team.The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE:Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to ...

                                                30+ days agojustthejob.co.za
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                                                VODACOM PRE-PAID : SKILLED TRAINER

                                                Randburg Central, Randburg and Ferndale

                                                  VODACOM PRE-PAID: SKILLED TRAINER The purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training the role will be responsible for identifying training gaps and developing training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment...

                                                  30+ days agojobplacements.com
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