call centre team manager jobs

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will demonstrate excellent time management s...

CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC. Minimum Requirements: Grade 12 cer...

RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years' experience in a multi-national company at management Level.12 years' experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication an...

CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth functioning of the Centre by maintaining...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

The iKhokha brand is by essence brave, honest, cheeky, innovative and customer-centric. We believe every entrepreneur should be included and able to thrive in the South African economy. Our mission is to continue to build mobile centric tools that make commerce easier, cheaper and more accessible. So, what will you do? You will oversee and monitor call centre employees. Provide training and feedb...

Job Details: Title: Wills Sales Manager Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 50 000 (with great commission earning potential) Reports to: Head of Sales Job purpose Our Client is seeking a dedicated and experienced Wills and Advice-Based Sales Manager to oversee the fulfilment of their wills proposition, ensuring timely and professional deli...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, C...

Purpose of the Role: This is a Manager position that requires the candidate to lead, direct, advise and take initiative to design and implement organization development intervention and initiatives successfully within the organization Client Proactively drive OD initiatives across levels in the organization with direction from the Managing Executive Actively participate, contribute and influence ...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Purpose of the Role: This is a Manager position that requires the candidate to lead, direct, advise and take initiative to design and implement organization development intervention and initiatives successfully within the organization Client Proactively drive OD initiatives across levels in the organization with direction from the Managing Executive Actively participate, contribute and influence ...

WNS (Holdings) Limited (NYSE: WNS)is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logist...

A specialised debt collection company in Johannesburg, is looking for an Operations Manager for their debt collection department. 2-3 years' management experience in the collections management or management in financial services sector is required. Key responsibilities will include (but will not be limited to): Ensure the Collections Call Centre is delivering according to operational plans and go...

Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas:Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve...

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

Hire Resolve's client in the Retail industry is urgently seeking the expertise of an experienced General Manager to join their team in Gauteng.Responsibilities: Ensure achievement of profitability by managing margins and discountsEnsure the G. Fox ways of selling is adhered to by Sales RepsMonitor and manage expenditure within flexi budgeting (revenue and income achievement)Implement corrective a...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, C...

Job Objective:Our client is looking for a Customer Care Coordinator for an automotive company who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the Company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently.To be successful in this role, the...

CLC is currently recruiting for a Customer Experience Centre Team Leader.The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC. Grade 12 certificate or equivalent ...

Job Tittle: Communication Centre Support ManagerKey Responsibilities:Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre.Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams.Decision Making: Prioritize tasks, analyze data for informed decisions, and manage...