call centre team leader skills

Expiry Date: 2024-05-01 Purpose of the role: Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a...

We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or email wording is essential for success in this role. As a Campaign Manager, you will be responsible for building and managing...

Reference: PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or email wording is essential for success in this role. As a Campaign Manager, you will be responsible...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Duties will include but not be limited to:Performance managementStaff developmentChange managementEffective management of Call Centre & Assessing functionsEffective submission of reportsSubmission and management of departments budgetEffective management of clientsEffective management of relationships and service delivery to all stakeholdersEnsure that recognition is given for excellent performanc...

Duties will include but not be limited to: Performance management Staff development Change management Effective management of Call Centre & Assessing functions Effective submission of reports Submission and management of departments budget Effective management of clients Effective management of relationships and service delivery to all stakeholders Ensure that recognition is given for excellent p...

Reference: JHB000337-JG-1 A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and management of the call centre throu...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa. With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills. Key Results Areas ...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

Location Recruitment Agency / Vacancy in Johannesburg We have an amazing opportunity for a Call Centre Manager in Johannesburg We require a candidate with: 3-4 years' call centre experience Excel skills Report drafting skills Should you meet the requirements for this position, please email your CV to ******. You can also contact Paige on 031 350 4019 or alternatively you can visit our website Sho...

Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients' Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the Line Manager for Sales and marketing, you'll play a pivotal role in driving excellence and efficiency across our call centre. Your responsibilitie...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge ...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

POSITION OVERVIEW Job Title: Talent Pool - Payroll ManagerJob Type: Full-Time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner i...

Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A...

We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activitiesEnsure targets are being met and evaluate performance of call centre staffConduct effective resource planningMonitor and improve return proceduresAnalyse data and prepare reports for managementKey skills required: Pr...

Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in order to service existing and potentia...

Position: Call Centre Supervisor Salary: Market related Location: Midrand Job type: Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible ...

POSITION OVERVIEW Global Marketing BloggerJoin our team and help us grow! As as a Global Marketing Blogger, you'll create website blogging drafts for executive publication for all MCI brands. This is an entry-level position; however, strong English writing skills are required, and experience with blogging or business writing is a plus. We will train the right fit for this position. At MCI, we bel...

POSITION OVERVIEW Global Marketing Copywriter (Website, Collateral, RFP Responses, Presentations)MCI is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Marketing Copywriter, you'll be helping to heighten our brand in the market place all while working in a fun and ...

Our global client is a pioneering innovator in mineral processing solutions seeking an experienced South African Customer Support Specialist (Africa) to joing their team. Middle management position. Purpose of the role is to support existing customers through the provision of assistance and expert advice on how to maintain the company's mill relining systems. Duties will include quoting technical...

Reference: JHB000337-JG-1 A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and management of the call centre throu...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...