We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activitiesEnsure targets are being met and evaluate performance of call centre staffConduct effective resource planningMonitor and improve return proceduresAnalyse data and prepare reports for managementKey skills required: Pr...
These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 15 hours ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experience...
Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 4 days ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standardsculminating in achievement of revenue and client Collection targets. Accountable for Call Cen...
Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational resultsQualification: Grade 12/Standard 10/NQF 4Completed FAIS creditsRegulatory Exam (RE 5)Relevant tertiary qualification (3 yea...
Call Centre Operations Lead Bluespec Holdings 2023-07-13 Gauteng - Sandton Job Ref #: CCOL Industry: Call Centre Job Type: Permanent Positions Available: 1 Our leading Emergency Responder Call Centre is currently looking for a Manager that will be overseeing Customer Care & Release departments to ensure that deliverables are met while dealing with clients and financial aspects. Job Description Jo...
Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of...
Requirements:Degree or Diploma in Business Management or related field.5 Years management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of CRM platforms (Salesforce advantageous).Knowledge of BI Platforms.Familiar with Social platforms & complaints handling.Knowledge of Call Centre Management systems.Very good writing ...
Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System benef...
Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Requirements:Degree or Diploma in Business Management or related field.5 Years management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...
Reference: CAW005419-KdW-1 Call Centre Agent - JHB South Our client based in JHB South is looking for a well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience and fantastic telephonic skills Minimum Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years experience in similar role Proven customer support experien...
Identify and research potential clients Cold calling potential clients for new business Develop and maintain client relationships Coordinate with sales teams to develop mutually beneficial proposals Negotiate contract terms with clients Track, identify and add qualified prospects to sales pipeline Conduct ongoing market research Call centre experience required
Our client based in JHB South is looking for a well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience and fantastic telephonic skillsMinimum Requirements:Matric or higher tertiary qualificationCode 8 licenseMinimum 2 years experience in similar roleProven customer support experience or experience as a Client Service RepresentativeStrong phon...
Call Centre Agent - JHB South Our client based in JHB South is looking for a well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience and fantastic telephonic skills Minimum Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years experience in similar role Proven customer support experience or experience as a Clien...
Reference: BIT002732-Cha-1 Are you an experienced SQL/C# Developer seeking a dynamic remote opportunity? We're seeking a talented individual to join our client's operational development team to support their call centre operations. Reporting to the Head of IT, you'll leverage your SQL Server and C# expertise to create and maintain solutions for our in-house systems and reports. This role offers a...
Job Purpose Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support...
Requirements: Degree or Diploma in Business Management or related field. 5 Years management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System beneficial. Knowledge of CRM platforms (Salesforce advantageous). Knowledge of BI Platforms. Familiar with Social platforms & complaints handling. Knowledge of Call Centre Management systems. Very good...
Reference: CAW005419-KdW-1 Call Centre Agent - JHB South Our client based in JHB South is looking for a well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience and fantastic telephonic skills Minimum Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years experience in similar role Proven customer support experien...
Our client based in JHB South is looking for a well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience and fantastic telephonic skills Minimum Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years experience in similar role Proven customer support experience or experience as a Client Service Representative Stron...
Description: RedCat Recruitment is urgently seeking a suitably qualified and experienced DIGITAL MARKETING CAMPAIGN ASSISTANT for a well-established national concern, position based in Johannesburg, Gauteng.REQUIREMENTSGrade 12.Valid driver s license / own vehicle.Ability to communicate fluently in English (read, write and speak).Bachelor s Degree in Marketing or related field or currently studyi...
Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System benef...
We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to ...
We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to ...
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)Required Skills and experience:Solid analytical and problem-solving skills to interpret campaign data, identify trends and provide actionable insights.Manage large volume campaigns to achieve targetsProficiency in using analytics tools to measure and optimise campaign performance.Strong communicat...
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