bank call centre

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 3 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Consultant Sales Support - Pipeline Potchefstroom page is loaded Consultant Sales Support - Pipeline Potchefstroom Apply locations Potchefstroom time type Full time posted on Posted 2 Days Ago job requisition id R-15962317 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertis...

Consultant Sales Support - Pipeline Potchefstroom page is loaded Consultant Sales Support - Pipeline Potchefstroom Apply locations Potchefstroom time type Full time posted on Posted Today job requisition id R-15962317 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...

Business Segment: Personal & Private Banking To implement the SBFC Voice & Digital business model and specifically develop and grow its Virtual Advisor arm through Digital transformation ensuring efficient delivery of financial planning services to our clients. To monitor the execution of business processes throughout the Voice & Digital business. To implement business development strategies in l...

Business Segment: Personal & Private Banking To implement the SBFC Voice & Digital business model and specifically develop and grow its Virtual Advisor arm through Digital transformation ensuring efficient delivery of financial planning services to our clients.To monitor the execution of business processes throughout the Voice & Digital business.To implement business development strategies in lin...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street To provide client support services on technical and product related queries to clients and internal stakeholders in line with the vision, strategy and values of Global Shared Services, Client Services and Standard Bank Group. Qualifications Qualifications: MatricDiploma in Office AdministrationExperie...

About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate ab...

Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.Continuously identifying new business opportunities.Actively grow the merchant base by targeting quality, profitable business as well as cross selling.Enter all Qualified leads...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by: - Analysing and auditing calls made by Account Management Consultants. - Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in te...

Job Overview Business Segment: Archived_01_Corporate Functions Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage, coach, support and lead the team towards achieving departmental targets and objectives focusing on minimising the roll rate of potential non-performing loans as per key performance indicators. Achieving goals in accordance with Regulatory Compliance whilst managing risk and ...

Primary Purpose The successful incumbent will be interpreting and documenting business requirements and providing solutions. Supporting business with daily operations in the systems environment. Minimum Requirements Qualifications Grade 12Business Analysis Certificate (Ideal)Diploma/ Degree in IT (Ideal)Experience 2-3 years' Business Analysis experienceDuties andResponsibilities FINANCE Analyse &...

Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Johannesburg, Simmonds Street 3 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Minimum Qualifications Type of Qualification: Secondary/High school/A levels/Matric Fi...

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by:- Analysing and auditing calls made by Account Management Consultants.- Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in term...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum QualificationsType of Qualification: Dip...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers, SBIB provincial offices, SBSA branches, Underwriters and Brokers by resolving insurance policy queries ((Vehicle and Contents insurance by various insurers - SIL, Hollard, Auto & General. Qualifications Completed MatricN...

Application Support Engineer, Customer Facing, Excellent communication skills needed.*Please only apply if you can commute to the office 5 days a week*IT Support, 1st Line Support, 2nd Line Support, Service Desk, Customer Facing, Software Support, Systems Support.This is an office based role, 5 days a week, Runcorn, Cheshire, MerseysideMy client, a growing organisation is looking for an experienc...