bank call centre jobs

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Duties & Responsibilities:Take customer calls and provide accurate, satisfactory answers to their queries and concerns.Identify customer needs and trends.Utilize proven telemarketing techniques to generate leads and connect with potential clients.Build rapport and establish trust with existing & potential clients.De-escalate situations involving dissatisfied customers, offering patient assistance...

Duties & Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns. Identify customer needs and trends. Utilize proven telemarketing techniques to generate leads and connect with potential clients. Build rapport and establish trust with existing & potential clients. De-escalate situations involving dissatisfied customers, offering patient assis...

Our Client based in Midrand in the marketing industry urgently seeks call center agents to join their growing team. This is an exciting opportunity for energetic individuals with a passion for customer service to leverage their skills and knowledge. The Ideal candidate should be highly motivated, results-oriented and fluent in English. Duties & Responsibilities: Take customer calls and provide ac...

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Di...

Job Description:To manage the compliance and risk control process within the Specialised Collections Division. To manage the quality control process within Legal Collections and the Collections Call Centre to identify risks and problem areas, to make recommendations to manage the identified risks and problem areas to ensure higher efficiency of the Legal Collections, Alternative Collections and C...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Personal & Private Banking Location: ZA, , Johannesburg, Baker Street 30 Implementing and maintaining the production framework for the intelligence engines and processes and ensuring their smooth and failproof runs on a 24/7 always-on and always-secure basis, achieving 98% up and running time.Executing the production environments and supporting governance, including operational ...

Job Description:To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.(ads1)Job Responsibilities:Demonstrate an understanding of risk parameters by managing client relationships according to credit principlesComply with risk standards, policies and procedures through training and d...

Job Title: Customer Service Consultant Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Contract OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. Y...

Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.Continuously identifying new business opportunities.Actively grow the merchant base by targeting quality, profitable business as well as cross selling.Enter all Qualified leads ...

Position: AccountantLocation: Pretoria Are you all about numbers and spreadsheets? Is the Financial Times on your bedside table? Do you love the detail and the data and how numbers don't lie? Raise your hand if that's you because WE'RE HIRING! It's our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong...

Are you all about numbers and spreadsheets? Is the Financial Times on your bedside table? Do you love the detail and the data and how numbers don't lie? Raise your hand if that's you because WE'RE HIRING!It's our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That's why we want you to join us in t...

Are you all about numbers and spreadsheets? Is the Financial Times on your bedside table? Do you love the detail and the data and how numbers don't lie? Raise your hand if that's you because WE'RE HIRING!It's our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That's why we want you to join us in t...

Are you all about numbers and spreadsheets? Is the Financial Times on your bedside table? Do you love the detail and the data and how numbers don t lie? Raise your hand if that s you because WE RE HIRING! It s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That s why we want you to join us in ...

One of our clients in the banking sector is looking for PBB Service Desk Call Centre Agent on a 6 Month contract. Responsibilities include:Providing accurate and client-centric services for international payments and trade products: You are responsible for handling client inquiries, requests, and complaints related to international payments and trade products. This involves receiving these querie...

Re-advertisement Vacancy AnnouncementVacancy/Reference Number: VNSA2/Position Title: Medical AssistantPosition Grade: G4 (UN Salary Scale for General Staff)Duty Station: CO Pretoria, South AfricaAppointment Type: One Year Fixed Term Contract with the possibility of extensionClosing Date: March 3ContextUnder the overall supervision of the Chief Migration Health Officer (CMHO) and the direct superv...

Job DescriptionFor us, data is not just an asset; it's the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we're at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches Underwriters by resolving insurance policy queries on Assurance products according to businessneeds, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Are you an experienced Collections Agent (Credit Cards) who have worked at one of the TOP 4 Banks in SA doing Credit Card Collections. If you are ready for a new career and available for a 3 month contract in Sandton, then this is for you Portfolio only consists of credit cardsPerform the full collection processCapture client information on the system and make notes after calls are conducted to d...

Ensure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customers Analyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types) Load security blocks where suspicious transactions / activity cannot be confirmed...

Ensure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customers Analyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types) Load security blocks where suspicious transactions / activity cannot be confirmed...

Job DescriptionFor us, data is not just an asset; it s the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we re at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...